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Sebastian Bornemann

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    Sebastian Bornemann comentou,

    Hi Brandon,   thank you for clarifying. Now it makes a lot more sense. If I would use a target with the file name .../{{user.id}}.json, I should be able to write into that field, correct? But can I...

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    Sebastian Bornemann comentou,

    Hi Brandon, please allow me, after reading your links, to post the remaining specific questions: Why is "user_fields" never mentioned on the whole of the placeholders reference? Do I need to use "...

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    Sebastian Bornemann comentou,

    Hi,   this is the error:   Sync customer number from ticket Anfrage PUT /api/v2/tickets/384518815337.json HTTP/1.1   Authorization Basic aW5mb0B2b2x0dXMuZGUvdG9rZW46 User-Agent Zendesk Tar...

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    Sebastian Bornemann comentou,

    Hi Brandon,   this is unfortunately also no solution. It doesn't work.   Also, my question from above, if the outcome is affected by the file name of the json file (different variables used), hasn'...

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    Sebastian Bornemann comentou,

    Hi,   I doubt this will work since the agents should be able to write this field and read from it, too.   What about using the user "details" field, how would you write the script then? I seem to f...

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    Sebastian Bornemann comentou,

    Hi, doesn't work either. But it underlines the first { bracket if I spare the ".

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    Sebastian Bornemann comentou,

    Hi Fabio, thanks for the answer. I just tried this (and am pretty sure to have tried that before), and without luck. The trigger gets fired (writes its tag into the ticket, so I know), but the cus...

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    Sebastian Bornemann criou uma publicação,

    Synchronizing user and ticket fields

    Hi community,   since Zendesk seems to be far from an, in my opinion, normal customer service application, I need to script a solution, which just doesn't work, and due to a lack of, for me, unders...