Ahn Letran

1. Account
2. ...
3. Subscriptions and licenses
4. I made a mistake when selecting options in my subscription. How do I fix it?

Hi, Tom!  The Finance team will reach out to you regarding your billing concern via your email. Kindly wait for their update. Cheers!

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• Ahn Letran
• Criado 30 de março de 2023 17:20
• 0 voto

1. Chat
2. ...
3. General questions about live chat
4. How do I reset my Zendesk Chat password?

Hi, Jenith! A ticket is already open for you so our Customer Care team can investigate this further. Thanks for your patience!

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• Ahn Letran
• Criado 28 de fevereiro de 2023 21:15
• 0 voto

1. Agent guide
2. Ticket management
3. Marking a ticket as spam and suspending the requester

Hey, Ryan! Sorry for the trouble. In this case, aside from suspending the users, you might want to get them blocked entirely from calling. You can refer to this guide on Blocking unwanted callers....

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• Ahn Letran
• Criado 22 de novembro de 2021 21:31
• 1 voto

1. Apps and integrations
2. Apps and integrations advice and troubleshooting
3. When an agent is out of office, how can I reassign their open tickets?

Hello, Francois! In this case, the trigger 'Ticket: Unassign Trigger (Out of Office) can be deactivated if you do not want to unassign tickets where agents' are OOO and customers reply. Thanks!

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• Ahn Letran
• Criado 29 de setembro de 2021 19:14
• 0 voto

1. Comunidade
2. Feedback - Reporting and analytics (Explore)
3. Standardize Size of Tabs, And Give Option for Truncated or Full

Hello, Punit! As of now, this feature to fully customize the tabs on Explore dashboards is still in the works. We will release notes on this once this is available and fully operational. We apprec...

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• Ahn Letran
• Criado 19 de agosto de 2021 22:42
• 0 voto

1. Support
2. ...
3. Ticket management
4. Understanding and managing suspended tickets and spam

Hi, Rodger! Hope you're doing well! I actually tried to recover a suspended ticket on my account, to see if it will show under ticket events. Sadly, it didn't show any sign that it was recovered e...

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• Ahn Letran
• Criado 23 de julho de 2021 00:53
• 6 votos

1. Email
2. Getting started with email
3. A complete guide to understanding email in Zendesk - Part 4: Common email channel problems

Hey, John! This might be related to your needs: Using simplified email threading (early access program). Simplified email threading improves the way that email notifications appear to your end use...

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• Ahn Letran
• Criado 6 de julho de 2021 22:00
• 1 voto

1. Apps and integrations
2. ...
3. Using Built by Zendesk apps
4. Installing and using the Ticket Field Manager app

Hello, Rachel! Yes, the expected behavior is to hide the fields, not to hinder its functions. It should still recognize adding and removing the tags via macros. Cheers! Ahn L. | Customer Support A...

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• Ahn Letran
• Criado 6 de julho de 2021 18:33
• 1 voto

1. Apps and integrations
2. ...
3. Using Built by Zendesk apps
4. Installing and using the Ticket Field Manager app

Hi, Jamie! As far as the app goes, there shouldn't be any limitations on the number of fields to hide. Since you've mentioned you already have a ticket, I'll bump that one up for you so our senior...

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• Ahn Letran
• Criado 30 de junho de 2021 00:12
• 0 voto

1. Apps and integrations
2. ...
3. Using Built by Zendesk apps
4. Installing and using the Ticket Field Manager app

Hi there! Thanks for your feedback in using the Ticket Field Manager app! This app works by hiding fields from certain groups that's under your instance. If your light agents belong to the group w...

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• Ahn Letran
• Criado 26 de junho de 2021 15:47
• 0 voto