Alessandro Battistini

1. Chat
2. ...
3. Setting up Zendesk Chat
4. Enabling authenticated visitors in Web Widget (Classic)

Hi Espartan Code, You can see the example on this article as mentioned in the following part: Use the zESetting Javascript API with the key `webWidget.authentication.chat.jwtFn` to provide a funct...

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• Alessandro Battistini
• Criado 16 de fevereiro de 2022 14:22
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. FAQ in Zendesk Chat

Hi Pankaj, We don't have an option that allows to show all the Help Center in the chat, however, you can show suggested articles as mentioned in the article About Contextual Help for the Web Widget...

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• Alessandro Battistini
• Criado 26 de março de 2021 16:21
• 0 voto

1. Chat
2. ...
3. Reporting for Chat
4. Monitoring chat activity with Analytics

Hi Kevin, The response time and wait time are separate metrics in Chat Analytics:  

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• Alessandro Battistini
• Criado 8 de março de 2021 14:56
• 0 voto

1. Messaging
2. ...
3. Third party and social messaging channels
4. About messaging channels for the Zendesk Agent Workspace

Hi Oscar, The social tickets work as normal tickets, in this case the tickets will closed after X days which X depends on your automation that close the solved ticket (Close ticket 4 days after sta...

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• Alessandro Battistini
• Criado 25 de fevereiro de 2021 16:42
• -2 votos