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Arianne Batiles

Entrou em 16 de abr. de 2021

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Última atividade em 14 de out. de 2024

Zendesk Customer Care

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Arianne Batiles comentou,

Comentário na comunidade Q&A - Tickets and email

Hi Shyanne, 

At this time, we do not have a way to automatically delete or identify incorrect email addresses. User details must be checked, deleted, and/or merged manually when needed.  Additionally, I did not find any apps in the marketplace that can fulfill this requirement.

I encourage you to create a new feature request post in the General Product Feedback topic in our community to engage with other users who have similar needs and discuss possible workarounds. Specific examples, details about impact, and how you currently handle things are helpful for our product teams to understand the full scope of the need when working on solutions. Sharing with you our Product feedback guidelines that you may find helpful [https://support.zendesk.com/hc/en-us/articles/4413820079386-Giving-Product-Feedback-at-Zendesk-].

 

Exibir comentário · Editado 14 de out. de 2024 · Arianne Batiles

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Arianne Batiles comentou,

ComentárioWeb Widget (Classic) documentation

Hi Jonathan H. 

If you're using the classic web widget with the Help Center and article recommendations enabled, the widget will suggest articles based on the user's permissions. If an article is restricted, the widget will not display or recommend it. Hence, for your use case, you would want the articles on how to register and/or reset the password to be visible to everyone. You may check this article for reference.

Exibir comentário · Publicado 11 de out. de 2024 · Arianne Batiles

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Arianne Batiles comentou,

ComentárioTriggers and automations

Hi Hunter Morison 

Currently, we do not have an action that allows setting a duration or timeframe when an automation can fire. As a result, it's not possible for the automation to alert or take action solely during the account's business hours or schedule. It can only fire depending on the hours specified in the conditions taking into account the business hours if applied. 

Exibir comentário · Publicado 12 de jul. de 2024 · Arianne Batiles

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Arianne Batiles comentou,

ComentárioTicket management

Hi Carmelo Rigatuso 

 

Here are two conditions for ticket sharing available in triggers: 

  • Ticket details: Sent to - Checks whether a ticket was shared to another Zendesk via a specific ticket sharing agreements
  • Ticket details: Received from - Checks whether a ticket was shared from another Zendesk via a specific ticket sharing agreement.

 You may check this article for more details. I may need to ask for more information regarding your use case. Hence, I'm creating a ticket on our behalf so we can continue our discussion. Please check your inbox for updates. Thanks! 

Exibir comentário · Publicado 04 de jul. de 2024 · Arianne Batiles

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Arianne Batiles comentou,

ComentárioRouting

Hi Haymo Grossmann 

 

I'm Arianne from the Advocacy team and I'm creating a ticket on our behalf for this request. Kindly check your inbox for updates.

Exibir comentário · Publicado 03 de jul. de 2024 · Arianne Batiles

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Arianne Batiles comentou,

ComentárioTicket basics

Hi Andrew, 

While we currently don't offer a native feature for this, you might find our Notification App to be what you're looking for. Feel free to check it out and let me know if this is works for you. 

I also found another 3rd party app here: https://www.zendesk.com/marketplace/apps/support/990905/notify--pin/?queryID=8f60fa43e399b418f7bd36f9d8144e14

 

Hope this helps! 

Exibir comentário · Publicado 25 de jun. de 2024 · Arianne Batiles

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Arianne Batiles comentou,

Comentário na comunidade Q&A - Help center and community

Hi Jim Bickelhaupt 

It seems you're interested in setting up an outage page where your end-users can find information on scheduled maintenance or post-incident reports about unplanned outages. In Zendesk, we've established a section in our help center called "Service Notifications" under the "Zendesk Updates" category. This section contains all notices related to scheduled maintenance and incident reports. You can find it at the following link: https://support.zendesk.com/hc/en-us/sections/4405298854426-Service-notifications Your users can follow the section to be notified of new updates. 

Sharing this article for reference:  https://support.zendesk.com/hc/en-us/articles/4408839258778-Creating-and-editing-articles-in-the-knowledge-base 

Does this solution meet your needs, or are you looking for something different?

Exibir comentário · Editado 25 de jun. de 2024 · Arianne Batiles

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Arianne Batiles comentou,

Comentário na comunidade Feedback - Chat and Messaging (Chat)

Hi Renu Sharma 

 

Are you referring to the shortcuts in the agent workspace? If so, agents may also type in a word in the description to look for the shortcut. Here's an example where I typed in the word “can” which is not part of the shortcut title: 

Here's an article for reference. 

Exibir comentário · Publicado 25 de jun. de 2024 · Arianne Batiles

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Arianne Batiles comentou,

ComentárioSetting up Zendesk Chat

Hi Sarah D. 

 

Our chat rating feature is exclusively available for chat interactions, while the CSAT feature can be utilized for messaging tickets.

Exibir comentário · Publicado 25 de jun. de 2024 · Arianne Batiles

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Arianne Batiles comentou,

ComentárioUsing Built by Zendesk apps

Hi Ulises 
I am creating a ticket where we can continue to discuss this privately. Please check your inbox for my email. Thank you!

Exibir comentário · Publicado 17 de jun. de 2024 · Arianne Batiles

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