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Beto comentou,
Hello Jeff, thank you for your question! The rule of a ticket field being "required to solve a ticket" is bypassed by Business Rules (like Triggers and Automations) as you can see on this article a...
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Beto comentou,
¡Hola Rocío, muchas gracias por tu pregunta! En efecto, la integración explicada en este artículo es para poder conectar su cuenta de Instagram directamente con Zendesk, y sin necesidad de aplicaci...
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Beto comentou,
Hello mfg, thank you for your question! Currently, this is not an option, I'm afraid. Once you have opened the customization options, if you open the Help Centre it will open in preview mode and yo...
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Beto comentou,
Hello Emily, thank you for your question! Unfortunately, I'm afraid that what you are asking is not currently possible. There is no way (as of now) to disable the ability of adding comments for end...
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Beto comentou,
Hello Chad, thank you for your question! Indeed, this is the expected behaviour at the moment. I'm afraid that the default Automation cannot have it's title edited for now. You are correct that if ...
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Beto comentou,
Hi Laica,I have created a ticket on your behalf so that we can investigate this furtherKindly check your email for updates. Thanks!
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Beto comentou,
Hello Jacqueline, thank you for your question! Yes, in order to know if an Agent assigned a ticket to themselves, you can see it on the ticket events. It will be the same if it was via play mode, o...
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Beto comentou,
Hello Bryan, thank you for your question! Unfortunately, this is not an information that you could easily find on the ticket, or the ticket events, but! In the Admin Centre, you can head over to Ch...
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Beto comentou,
Hello Finn, thank you for your question! Unfortunately, at this point, Automations as well as Triggers are not able to check conditions based on the number of tickets that a user has requested. At ...
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Beto comentou,
¡Hola Emmanuel, muchas gracias por su pregunta! Puedo ver que ya tiene un ticket abierto con nuestro equipo de Ventas y su Gerente de Cuenta. Esta es la persona más adecuada para ayudarle con su pr...