Brett Bowser

1. Comunidade
2. Q&A - Account & billing
3. Annual Subscription

Hey Kate, Thanks for taking the time to report this to us. I checked in on the existing ticket you have and it looks like our Finance team sent a reply back early this morning.  They sent you instr...

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• Brett Bowser
• Criado 28 de novembro de 2023 15:51
• 0 voto

1. Messaging
2. ...
3. Zendesk messaging
4. Messaging vs. live chat: Which is right for you?

Hey Kelli, Happy to pass this feedback along to our documentation team. Can you confirm which part of the table seems out of date? Is it just the Remove the Zendesk logo from the Web Widget section...

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• Brett Bowser
• Criado 28 de novembro de 2023 15:45
• 0 voto

1. Comunidade
2. Zendesk Explore EAP - Agent status historical reporting
3. How do I sign up for the Agent state and activity historical reporting EAP?

Hey Stephen, thanks for your interest in the EAP! I chatted with our product manager and it looks like we are aiming to launch this in GA by end of January. For now, the EAP is suspended until then...

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• Brett Bowser
• Criado 28 de novembro de 2023 15:26
• 0 voto

1. Account
2. ...
3. How to solve issues with payments
4. Can I change my account subscription to monthly or annual billing periods?

Hey Ian, Thanks for bringing this to our attention! I see you have a couple of tickets open with us so I'm following up internally to see if we can expedite this request for you. I would also recom...

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• Brett Bowser
• Criado 27 de novembro de 2023 21:20
• 0 voto

1. Comunidade
2. Q&A - Account & billing
3. Why Is Support So Bad Especially Renewals

Hey Stephen, Sorry to hear you're unable to get the ahold of our renewals team and get your account adjusted. I'm going to follow up internally with our dedicated team so they can work with you to ...

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• Brett Bowser
• Criado 27 de novembro de 2023 17:26
• 0 voto

1. Account
2. ...
3. Accounts and billing
4. Viewing and managing plan subscriptions

Hey Fierce Nature, It looks like our dedicated team replied back to you on 11/14 regarding this request. If you have any other questions regarding your account cancelation I would recommend replyin...

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• Brett Bowser
• Criado 27 de novembro de 2023 16:55
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1. Agent guide
2. Ticket automation and collaboration
3. Organizing and managing your macros

Hey Carmelo, Thanks for bringing this to our attention! I'm going to create a ticket on your behalf so our Customer Care team can look into this for you. You'll receive an email shortly stating you...

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• Brett Bowser
• Criado 27 de novembro de 2023 16:45
• 0 voto

1. Account
2. ...
3. General account administration
4. Who is the owner of my account? [Video]

Hey Thai, Apologies for the delay and thank you for bringing this to our attention! I will create a ticket on your behalf so our dedicated team can look into this with you. You'll receive an email ...

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• Brett Bowser
• Criado 27 de novembro de 2023 15:35
• 0 voto

1. Agent guide
2. Customer management and profiles
3. Using two-factor authentication

Hey Divya,I'm going to create a ticket on your behalf so our Customer Care team can look into this further with you. You'll receive an email shortly stating your ticket has been created. Cheers!

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• Brett Bowser
• Criado 14 de novembro de 2023 18:24
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1. Comunidade
2. Announcements & Events
3. Zendesk Relate 2024 early bird signups are now open!

Spencer Hutton excellent :) Following up with you now!

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• Brett Bowser
• Criado 14 de novembro de 2023 14:48
• 0 voto