Brett Bowser
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Atividade mais recente por Brett Bowser-
Brett Bowser comentou,
Hey CJ and Nicky,I agree that it would be beneficial that there was a simple checkbox that could toggle this feature off instead of setting up a separate trigger. I'd recommend sharing that feedba...
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Brett Bowser comentou,
Hey Shayan,Thanks for the clarification! I did some digging but I wasn't able to find a way to remove this from Agent Workspace at this time. I'd recommend creating a feedback post in our Feedback ...
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Brett Bowser comentou,
Hey Aimee,I would check your triggers set up to make sure that the conditions are being met that should send the email notification. I know this can sometimes happen if an agent creates the ticket...
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Brett Bowser comentou,
Hey Steff,Thanks so much for bringing this to our attention and I do apologize for the delay.I reached out to your account manager and they will follow up with you asap. Let me know if there's anyt...
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Brett Bowser comentou,
Hey Rebeca, It's odd that adding wifi as a label is not working for you. Can you try adding it back again and doing a browser refresh or possibly testing from a private browser to see if it shows t...
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Brett Bowser comentou,
Hey Pontus,Have you set up these business hours in your Support account as mentioned here? Setting your schedule with business hours and holidays Once you have that set up then Explore will use tha...
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Brett Bowser comentou,
Hey Kurtis,It doesn't like ticket comments/description data is imported into Explore for performance purposes. I would recommend taking a look at this article which provides some alternative soluti...
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Brett Bowser comentou,
Hey Hazel, Can you confirm that you've made the fields both visible and editable to end-users in the agent interface? If that's not the issue, can you share the code you're using that's not functio...
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Brett Bowser comentou,
Hey Qin,I would recommend taking a look at our pricing page here: https://www.zendesk.com/pricing/#everyone Messaging availability starts on the Suite Team plan. There are some features within Mess...
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Brett Bowser comentou,
Hey Elmer, There's no way to customize the login or sign up page at this time. More information can be found in this article: Can I customize my Help Center's login page and popup? Let us know if ...