Caroline Kello

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Audit Logs

Pris - you're right, the audit log API doesn't contain an attribute for the name of the Actor. I think you'll need to cross-reference with the Users API. I think you raise a valid point so I'll add...

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• Caroline Kello
• Criado 8 de agosto de 2022 21:19
• -1 votos

1. Comunidade
2. Zendesk Support EAP - Access log API
3. What is the Access log API?

Updated the documentation to outline the supported filters; by user, by object and by timestamp.

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• Caroline Kello
• Criado 5 de agosto de 2022 17:54
• 0 voto

1. Comunidade
2. Zendesk Support EAP - Access log API
3. What is the Access log API?

HI Shigeichi, apologies for the delayed response! We currently have a dependency on one of our internal services to supply accountID and userID headers; this is why the information isn't showing up...

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• Caroline Kello
• Criado 1 de agosto de 2022 23:16
• 0 voto

1. Comunidade
2. Zendesk Support EAP - Access log API
3. How to get the api Information?

Can you give me some more information about what problem you're running in to and I'd be happy to help.

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• Caroline Kello
• Criado 1 de agosto de 2022 23:12
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. More audit log filters

Hey Gerardo, thanks for your feedback! Some follow up questions for you: it's currently possible to filter by the Actor, this should allow you to filter on "who did the action". Have you checked th...

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• Caroline Kello
• Criado 27 de julho de 2022 15:48
• -1 votos

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Audit Logs

Hey Randy, that's an interesting one! Like a success/failure log when... A comment is submitted on a ticket where the channel is email? When we send you a password reset email? If you could give so...

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• Caroline Kello
• Criado 25 de julho de 2022 23:16
• -1 votos

1. Comunidade
2. Zendesk Support EAP - Access log API
3. What is the Access log API?

As a initial reaction we're hesitant to add this information for two reasons: a) the query result could be massive and we've not investigated the feasibility of adding this type of load, and b) thi...

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• Caroline Kello
• Criado 22 de junho de 2022 18:51
• 0 voto

1. Comunidade
2. Zendesk Support EAP - Access log API
3. What is the Access log API?

Hi Chester, thanks so much for this detailed feedback. Let me pass it on to the team first for a quick check but I'll definitely take you up on the offer to chat as well. 

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• Caroline Kello
• Criado 22 de junho de 2022 16:41
• 0 voto

1. Comunidade
2. Zendesk Support EAP - Access log API
3. What is the Access log API?

Hi Dan, apologies for the delayed response. I've not tested this myself but I assume that as a Zendesk employee accesses the account as another user, any action they take is logged as being taken b...

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• Caroline Kello
• Criado 23 de maio de 2022 22:16
• 0 voto

1. Comunidade
2. Zendesk Support EAP - Access log API
3. What is the Access log API?

Added a new bullet point to the Additional information section that calls out that the API supports cursor-based pagination.

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• Caroline Kello
• Criado 29 de abril de 2022 17:55
• 1 voto