Caroline Kello
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Atividade recente por Caroline Kello-
Dan, have you checked out the new location of audit log in Admin Center? It will give you the date range filter and export to csv. Thanks for the clarification on "search/filter (inclusively and ex...
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It's quite noisy, you're right. Search/filter/sort is the next piece of functionality we want to introduce so it's at the top of the list. Would love to hear what kind would be useful to you if you...
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Hello, Thanks for reaching out. Together with our Product Security team we're currently looking into what we can do for malware attachment scanning, regardless of attachment origin. Currently we on...
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Hi Cy Yeap, Thank you for bringing this to our attention. We acknowledge the conflict and issue the current language options cause. We’re investigating the best way to address the feedback and will...
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Hey hey, I'm Caroline from the Product team and I currently own our Authentication Service, which includes our different auth methods. Brian is correct that we've not committed it to our roadmap to...
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Hi all, I can absolutely see the benefit of the functionality that’s being described here, it might be especially beneficial to smaller teams who are away from their desks during the day but are s...
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Hey Erin, Absolutely agree that this is a pain point from both the agent and the customer's side, thanks for highlighting that. I appreciate you sharing how the functionality currently works for yo...
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Hey Erin, Thanks for reaching out. That's an improvement we want to make for the agent experience, to remove the pain point of having to remember to set yourself offline when you step away from you...
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Understood, this all makes sense more sense now that I better understand your use case. Thanks Natalie! I think there's some research needed on our part to understand if we solve the majority of th...
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Hey Natalie, Thanks for this feedback! This is something we're discussing on how to solve since it's a clear pain point for customers like yourselves. One of the things that we're thinking of is fo...