Caroline Kello

1. Comunidade
2. Zendesk Suite Q&A
3. Administrator Notifications for Agent Additions and Deletions

Hi Gabriel,  There's an email that's sent when agents are deleted, but you're right that there's none for agent creation or user suspension. Can you share a little bit more around why notifications...

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• Caroline Kello
• Criado 22 de maio de 2023 16:32
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Audit Logs

Thanks for explaining; it'll be interesting to see if any other folks on this thread agree as it's been a consistent piece of feedback that it's the preference to the see the from/to values. The re...

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• Caroline Kello
• Criado 17 de maio de 2023 22:00
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Audit Logs

Hey Yasser, can you explain a little bit more about what you mean by "seeing the exact changes straight away"?

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• Caroline Kello
• Criado 17 de maio de 2023 21:35
• 0 voto

1. Comunidade
2. Zendesk Support EAP - Access log API
3. What is the Access log API?

Ah, so if an end-user were to have their role set to that of a agent? That's something we already have events for in the Audit log.  1. If this is for the question if Light Agent activity is captur...

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• Caroline Kello
• Criado 3 de maio de 2023 19:11
• 0 voto

1. Comunidade
2. Zendesk Support EAP - Access log API
3. What is the Access log API?

Hi Rusty, We've currently no plans on extending this to capture end-user access events. What are some of the activity you'd like to see there? And what would you use that information for? We didn't...

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• Caroline Kello
• Criado 3 de maio de 2023 17:48
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Audit log - We want your feedback!

Hi Community folks, Thank you so much for sharing your feedback and requests so far! Our team is planning a research study to talk about security needs including 2FA and the Audit Log. You may sign...

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• Caroline Kello
• Criado 6 de março de 2023 18:33
• 0 voto

1. Comunidade
2. Zendesk Support EAP - Access log API
3. We would like to expedite the application

Hi May, your account has now been enabled and you can start making requests to https://[yoursubdomain].zendesk.com/api/v2/access_logs

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• Caroline Kello
• Criado 14 de fevereiro de 2023 21:37
• 0 voto

1. Comunidade
2. Zendesk Support EAP - Access log API
3. Closed to GA? Plans for Zendesk Support event log?

I'll wait a little bit until its closer to when we might need it.  This is perfectly fine, but just be mindful that we do not provide you with retroactive data - only from the moment you're invit...

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• Caroline Kello
• Criado 1 de fevereiro de 2023 17:28
• 0 voto

1. Comunidade
2. Zendesk Support EAP - Access log API
3. Closed to GA? Plans for Zendesk Support event log?

Hi Joel!  We're currently making plans to GA this API but we've not yet settled on a timeline, it remains in EAP for the time being.  You're spot on that right now this is an API only offering, whi...

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• Caroline Kello
• Criado 18 de janeiro de 2023 17:59
• 0 voto