Caroline Kello
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What is the Access log API?
The Access log API is a 90 day record of events that captures what an agent has accessed in your account (i.e. API calls that they've made), without necessarily updating, creating or deleting anyth...
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Release notes 2023-07-12
Upcoming changes to the Access log API EAP We've made the decision to move to a different storage solution; this change means that historical data before June 8 will be lost starting 2023-07-12. W...
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How do I sign up for the Access log API EAP?
As of July 6, 2023, Access log API EAP is accepting new applicants. Use this Google Form to sign up for your account. If you'd like to participate with several accounts you will need to complete th...
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API response examples for the most commonly asked questions
The information in the Access log API is built to answer 3 questions: Who looked at a ticket Who looked at a user profile What searches did an agent make (including the search term) Below are the...
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How do I provide feedback for the Access log API EAP?
Use this community forum We'd like to keep feedback as social and collaborative as possible, so we invite you to follow this community forum too. If we see that there is a topic of general interest...
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Audit log - We want your feedback!
Hi Community friends! We've plans to add more filtering options to the Audit log and would like your feedback on how you're using it currently, and how we can help you find the information you're l...