Cheeny Aban
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Atividade total589
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Última atividade
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Membro desde
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Seguindo0 usuário
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Seguido por14 usuários
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Votos2
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Assinaturas162
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Atividade mais recente por Cheeny Aban-
Cheeny Aban comentou,
Hi Jake, We have created a ticket for you and one of our members from Advocacy will reach out to you via email to further discuss your inquiry with regard to sorting results
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Cheeny Aban comentou,
Hi Heather!Thank you for reporting. We'll make sure to have it updated!
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Cheeny Aban comentou,
Hi Pete!As of the moment, there is no available condition to use suffixes for ticket routing. Nonetheless, we appreciate your feedback and suggestions that you post on the feedback section of the c...
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Cheeny Aban comentou,
Hi Kat, I can see that a colleague is already helping you with regard to your inquiry about ticket routing. Rest assured that we'll do our best to help troubleshoot this issue!
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Cheeny Aban comentou,
Hi Sara, Thank you for bringing this to our attention. I can see that a colleague is already helping you with this concern. Rest assured that we'll do our best to help you with regard to this conce...
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Cheeny Aban comentou,
Hi Kelsey, The current dataset only provides the net votes (average of upvotes and downvotes) and calculating them separately is not yet possible. Nonetheless, you can fetch the upvotes and downvot...
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Cheeny Aban comentou,
Hi Alexander, Yes, that is right. Only Admins are allowed to configure capacity rules for agents.
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Cheeny Aban comentou,
Hi Sergey, It would depend on your use case, I suggest that you initiate a conversation with our Sales Team to further discuss and check how many seats are really necessary.
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Cheeny Aban comentou,
Hi Marcone, Unfortunately, there is no option yet to automatically downgrade suspended users. You will need to downgrade them from your Zendesk account to let go of the agent seats.
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Cheeny Aban comentou,
Hi Charlotte,I created a ticket on your behalf and will send you an email to further troubleshoot your inquiry.