Cheeny Aban
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Cheeny Aban comentou,
Hi After Sales Manager, I created a ticket on your behalf and will send you an email to further troubleshoot this issue. I look forward to hearing from you
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Cheeny Aban comentou,
Hi Jacques, That is expected because the contributor role cannot add a public comment on the ticket, only a private or internal note. They can provide limited support by viewing and adding private ...
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Cheeny Aban comentou,
Hi Sebastian,Here's a list of Zendesk language support by-products and Language codes for Zendesk-supported languages (OLD)I hope that helps!
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Cheeny Aban comentou,
Hi Whitney, Is that a purchased number? If the number has been deleted for more than 72 hours, it is possible that it has been recycled and is no longer available.
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Cheeny Aban comentou,
Hi Nate, I can see that a colleague is already working on this issue. Rest assured that we'll do our best to identify the root cause of the incident.
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Cheeny Aban comentou,
Hi Sari, You can add a tag under the user profile and use it as a condition to exclude the agent from the trigger. In addition, you can add all your light agents under one organization, add a tag t...
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Cheeny Aban comentou,
Hi Jeremy, As of the moment, Explore uses the Timezone in your user profile. This timezone is used by dashboards, dashboard content, dashboard exports, the dashboard email delivery trigger time, re...
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Cheeny Aban comentou,
Hi Gravity CX, I can see that one of our Engineers was able to assist you regarding your Support Request. Thank you again for sending feedback! We appreciate it.
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Cheeny Aban comentou,
Hi Keegan, Thank you for posting on our Community. As of the moment, that is not yet part of our FRT calculations that you can report on using Explore but that will be a good addition so I've marke...
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Cheeny Aban comentou,
Hi Mark, Do you have an Explore Report where you are seeing an issue regarding ticket groups? If yes, I would suggest that you initiate a conversation with us so one of our Experts will be able to ...