Chris Sos
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Chris Sos comentou,
Hi Vladyslav, Thanks for your post. Just to note, multiple plans is still in beta and is not generally available. I've added your account to this beta so you should be able to select multiple plans...
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Chris Sos comentou,
Hi Nathan, Nothing has been "taken away". ZAT is still fully supported as a Zendesk product until it is deprecated which will only happen once we have feature parity with ZCLI. This may be semantic...
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Chris Sos comentou,
Hi CJ, Thanks for the question. So because apps are all effectively HTML, you would need to use HTML's line breaks (</br>) instead of JavaScript's \n character if displaying them within a paragraph...
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Chris Sos comentou,
Hi Pulse, Dinesh is right in that there's no direct way to invoke a webhook. However, it's certainly possible to fire a webhook based on a trigger event. More details on how to do this are in this ...
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Chris Sos comentou,
Hi Walter, They do not support custom headers at this time. This was something though that we're exploring for a future enhancement but I can confirm this was never part of webhooks previously. Hop...
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Chris Sos comentou,
Hi Elizabeth Toy, That's correct. The webhooks will remain active regardless of the creating admin's status. Chris
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Chris Sos comentou,
Hi Yaniv Dayan, That looks like expected behaviour to me. The Jira integration will be converted by Zendesk and no action is required from you. This process only applies to HTTP targets, so URL tar...
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Chris Sos comentou,
Hi there, If you're in support: client.get('currentUser') Is what you're looking for. This will return information on the user interacting with the app in Support. More details can be found here: h...
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Chris Sos comentou,
Hi Gini, In Agent Workspace, CCs have moved to the public reply section instead of being grouped on the sidebar. See below: Hope this helps.
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Chris Sos comentou,
Hi all, Webhook retry logic is documented here: https://developer.zendesk.com/documentation/event-connectors/webhooks/creating-and-monitoring-webhooks/#webhook-retry-logic Webhooks are built to be ...