Christine

1. Agent guide
2. Zendesk Support app for mobile
3. About the Zendesk Support mobile app

Hi Nicolas,The ticket form should be accessible on mobile browsers, and end-users can submit tickets from there. Sharing samples below of how the form appears on mobile devices.Chrome on mobile: Sa...

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• Christine
• Criado 7 de dezembro de 2023 06:10
• 0 voto

1. Chat
2. ...
3. Setting up Zendesk Chat
4. Automatically route chats to departments

Hi David,We'll have to investigate the issue to determine what is exactly causing the problem specific to your case. We'll continue to assist you on the support ticket you raised with us.We will wa...

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• Christine
• Criado 30 de novembro de 2023 04:22
• 0 voto

1. Support
2. ...
3. Personalização de tickets
4. Edição e gerenciamento de seus campos de ticket

Hi Gessica,You can create up to 2,000 values in a custom drop-down list, with a maximum length of 255 characters per field. You can select which field appears as the default option in the drop-down...

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• Christine
• Criado 30 de novembro de 2023 04:19
• 0 voto

1. Agent guide
2. Ticket management
3. Merging tickets

Hi Émilie,The rating will not be changed when you merge tickets. The rating will remain associated with the original ticket ID that was merged. The rating on the ticket where you merged the first t...

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• Christine
• Criado 30 de novembro de 2023 04:16
• 1 voto

1. Talk
2. ...
3. Reporting for Talk
4. Reviewing your Talk usage charges

Hi Amanda,The Talk History tab was moved under Usage charges. Configure Start date and End date to the dates you want to display. Note that you can choose a day range of up to 31 days.Thanks,Christ...

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• Christine
• Criado 30 de novembro de 2023 04:12
• 0 voto

1. Web Widget
2. Web Widget documentation
3. Installing the Web Widget

Hi mfg,Enter multiple domains separated by a space to allow more than one domain access. In the following example, email from the domains mondocamcorp, comdocam, and mondostore are permitted:allowl...

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• Christine
• Criado 30 de novembro de 2023 04:06
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. If I use a subdomain for my sandbox, can I use the same one in live?

Hi Laura,Subdomains are unique for each account, this applies to both production and sandbox accounts. Even after deleting a Sandbox account, the same subdomain is not considered released so it can...

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• Christine
• Criado 15 de novembro de 2023 05:05
• 0 voto

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Filtering for follow-up tickets

Hi Çağatay, You can refer to the following conditions to create a view for follow-up tickets.Tickets must meet all of these conditions to appear in the viewStatus > Is not > Closed Tickets can meet...

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• Christine
• Criado 10 de novembro de 2023 04:55
• 1 voto

1. Support
2. ...
3. Ticket customization
4. Creating conditional ticket fields

Hi John,I agree with you that this good feature to have! I found this existing Feature Request: Multi Select Field - Make Conditional, I highly suggest that you upvote this post and leave a comment...

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• Christine
• Criado 10 de novembro de 2023 04:43
• 1 voto

1. Comunidade
2. Q&A - Sales CRM (Sell)
3. Is Slido capable of creating basic info slides? I wish to stay away from using a slide integration.

Hi Karz, It seems like your correspondence has come to the wrong place! You've reached Zendesk support, and it sounds like you're probably trying to reach someone who *uses* our software to provide...

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• Christine
• Criado 6 de novembro de 2023 03:42
• 0 voto