Christine Felicia
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Atividade mais recente por Christine Felicia-
Christine Felicia comentou,
Hey Adam,The order that ticket forms appear on the Ticket Forms admin page is also the order they appear in the drop-down list for agents on the ticket page and for end users in Zendesk Support. To...
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Christine Felicia comentou,
Hey Jack,I created a ticket on your behalf to assist you further. Kindly check your email for updates. Thanks!
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Christine Felicia comentou,
Hey Joel,We appreciate you sharing your feedback and feature request!Our Product Managers actively monitor our feedback threads, and conversations with high user engagement ultimately get flagged b...
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Christine Felicia comentou,
Hi Franca,Since Knowledge Base to PDF Zendesk App was developed by a third-party Developer, we do not have control over whether they'd still want to continue to offer the app in Zendesk Marketplace...
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Christine Felicia comentou,
Hi Ashley,I created a ticket on your behalf so we can look into the issue more. Kindly check your email for updates. Thanks!
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Christine Felicia comentou,
Hi Colinda,It is expected that the notification bell will appear only to the ticket assignee when there's a new update on their tickets.As a workaround, you can create a trigger to notify all agent...
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Christine Felicia comentou,
Hi Stella,Correct. Your account must meet the following requirements to use omnichannel routing: The Agent Workspace must be activated for your account. If your account has a Chat subscription, nat...
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Christine Felicia comentou,
Hi Amos,Triggers run if there are updates on tickets, then it will check if certain conditions are met and that's when the trigger will fire on the ticket.As a workaround, you can use Automation in...
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Christine Felicia comentou,
Hi Rajesh,All Administrators on the account are notified when the account assumption was enabled. Currently, there's no option to select specific users who receive the notification. The system auto...
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Christine Felicia comentou,
Hi Lara,When the ticket is routed to a specific group using the IVR, for example, to your Sales team you can create a trigger to assign the correct ticket form. There are no trigger conditions to c...