Christine Felicia

1. Support
2. ...
3. Tickets
4. Creating multiple ticket forms to support different request types

Hey Adam,The order that ticket forms appear on the Ticket Forms admin page is also the order they appear in the drop-down list for agents on the ticket page and for end users in Zendesk Support. To...

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• Christine Felicia
• Criado 27 de janeiro de 2023 00:43
• 1 voto

1. Support
2. ...
3. Measuring success
4. Enabling and using CSAT

Hey Jack,I created a ticket on your behalf to assist you further. Kindly check your email for updates. Thanks!

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• Christine Felicia
• Criado 25 de janeiro de 2023 04:31
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Ability to Snooze tickets

Hey Joel,We appreciate you sharing your feedback and feature request!Our Product Managers actively monitor our feedback threads, and conversations with high user engagement ultimately get flagged b...

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• Christine Felicia
• Criado 25 de janeiro de 2023 04:27
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. How to export knowledge base content from your Help Center

Hi Franca,Since Knowledge Base to PDF Zendesk App was developed by a third-party Developer, we do not have control over whether they'd still want to continue to offer the app in Zendesk Marketplace...

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• Christine Felicia
• Criado 25 de janeiro de 2023 04:21
• 0 voto

1. People
2. ...
3. Team members and groups
4. Enabling agents to assign tickets to their groups

Hi Ashley,I created a ticket on your behalf so we can look into the issue more. Kindly check your email for updates. Thanks!

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• Christine Felicia
• Criado 24 de janeiro de 2023 05:39
• 0 voto

1. Messaging
2. ...
3. How to set up flows and fix issues in Zendesk messaging
4. View only. Only the assigned agent can join a live conversation

Hi Colinda,It is expected that the notification bell will appear only to the ticket assignee when there's a new update on their tickets.As a workaround, you can create a trigger to notify all agent...

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• Christine Felicia
• Criado 24 de janeiro de 2023 05:34
• 0 voto

1. Support
2. ...
3. Tickets
4. Enabling and configuring omnichannel routing

Hi Stella,Correct. Your account must meet the following requirements to use omnichannel routing: The Agent Workspace must be activated for your account. If your account has a Chat subscription, nat...

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• Christine Felicia
• Criado 24 de janeiro de 2023 05:24
• 0 voto

1. Objects and rules
2. ...
3. Workflows
4. Workflow recipe: Automatically closing tickets created by abandoned calls

Hi Amos,Triggers run if there are updates on tickets, then it will check if certain conditions are met and that's when the trigger will fire on the ticket.As a workaround, you can use Automation in...

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• Christine Felicia
• Criado 24 de janeiro de 2023 05:21
• 0 voto

1. Account
2. ...
3. General account administration
4. Why did I receive an email stating Account Assumption was granted?

Hi Rajesh,All Administrators on the account are notified when the account assumption was enabled. Currently, there's no option to select specific users who receive the notification. The system auto...

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• Christine Felicia
• Criado 23 de janeiro de 2023 03:22
• 0 voto

1. Support
2. ...
3. Tickets
4. Creating multiple ticket forms to support different request types

Hi Lara,When the ticket is routed to a specific group using the IVR, for example, to your Sales team you can create a trigger to assign the correct ticket form. There are no trigger conditions to c...

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• Christine Felicia
• Criado 23 de janeiro de 2023 02:35
• 0 voto