Christopher Kennedy
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Atividade recente por Christopher Kennedy-
Hi Jon, Can you share which API endpoint you used to upload the file?
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Hi Itay, Lookup fields are available as part of the new Custom Objects EAP. Have you signed up for the EAP?
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Hi Chris, I'd like to make sure I understand your end goal. Are the fields not appearing in your desired sort order? Or is it specifically the positioning? Can you provide some details about wha...
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Hi Brandon, You can override existing strings by setting the custom value for the string in your project's Localizable.strings file.
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Hi Szymon, The SDK's UI does in fact use the device language. So changes made at runtime won't get applied to the UI.
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Hi Branimir, That is correct. Our mobile SDKs only support one Zendesk instance running within the app at a time.
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Hello, We define "one-touch" solves as tickets that are solved where the agent replies count is less than 2. So you can determine whether a ticket is a one-touch solve from the Ticket Metrics API.
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Hi Amir, It's possible to get the solved date for a ticket from the Ticket Metrics API. This can also be included in Incremental Exports of tickets via sideload. I recommend reaching out to the Q...
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Hi Sanel, Are you using an OAuth token to authenticate your request to create the webhook? If so, did you set the scope to give write access to all resources or write access to webhooks?
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Hi Ivette, Those Talk metrics are not available to triggers or the Apps Framework. So there wouldn't be a way build a real-time notification around them. However, you can analyze your current cal...