Christopher Kennedy
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Votos em atividade por Christopher Kennedy-
Hi Rajesh, No problem. You can actually control this by employing a nullifying condition using the tags. For example, if your automation applies a notify_slack tag, your notification trigger that...
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Hi Rajesh, You cannot create triggers based on SLA breach status. But you can use automations to apply a ticket tag before or after a violation with the help of the Hours since last SLA breach and...
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Hi Neville, The REST API will not return the email source file that the "view original email" link opens. But you can use the Ticket Comments API to get the ticket comments. This will include the...
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Hi Alberto, Thanks for the info. In your sample, the widget is trying to launch but it cannot because the supplied key itself is invalid. Can you copy the exact key string from the launch snippet...
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Hi Samuel, Thanks for the context. This would require some custom JS to locate the images within the post content and then hide them. Here's a sample that does so within your example .postdetails...
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Thanks for confirming. I'm glad to hear that everything is working. This difference exists because our implementation of Liquid doesn't work directly with webhooks - it works with our business ru...
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No problem :)
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Hey Alvison, The editor for Chat only supports plain text and there's no current functionality that allows the Send button to be hidden. Though it is possible to add a private rich text comment to...
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Hey Nick, I'm glad to hear that you were able to get this resolved. If you encounter future 500 level errors it may be simplest to contact our Support team from the Get Help option within your Zen...
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No problem. I've created a ticket for us to dive into this together.