Dave Dyson
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Atividade mais recente por Dave Dyson-
Dave Dyson comentou,
Hi Carl -- no, that's not possible. Macros can only make updates to ticket that require submission to take effect, and outgoing emails are controlled by Triggers, which only operate once tickets ar...
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Dave Dyson comentou,
Hi Holly, no updates at present. Thanks Michael for your additional use case information!
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Dave Dyson comentou,
Clicking the Play button isn't an event that can be detected by triggers or other business rules in Zendesk, so there's not a way to do that. If you're looking for an automatic-assignment solution,...
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Dave Dyson comentou,
Hey Eric, the first option given is probably the easiest -- clicking into your user profile in Support will allow you to see tickets you're following.
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Dave Dyson comentou,
Hi Eric, the two options at the top of the article are the way to see the tickets your agents are following.
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Dave Dyson comentou,
Hi Pam, I'm sorry you're having such a frustrating experience tracking down information. We do try to make Zendesk products as easy as possible to set up on your own, but I completely empathize wit...
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Dave Dyson comentou,
Thanks for providing updated instructions, Pam Carter!
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Dave Dyson comentou,
Hi Pam, I'm double-checking on this -- thanks for your patience.
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Dave Dyson comentou,
Hi Nicole - it looks like our amazing Community Moderator Ifra Saqlain answered your question here, is that correct? How to add a list of Sections in the sidebar on a sections page?
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Dave Dyson comentou,
Hi Erica, Thanks for your patience and the clarification about what you're wanting to do. Here's some information on what updating a tag associated with a ticket field value will do: Changing the f...