Dave Dyson
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Atividade mais recente por Dave Dyson-
Dave Dyson comentou,
Hi Sam, It appears that although you're set to be an Admin in Support, you're an Agent in Guide. See About team member product roles and access for information on how to update your Guide role.
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Dave Dyson comentou,
Hi Stephanie, Thanks for your feedback! We already have a thread going on this, so can you upvote it and add any additional use case information here? Thanks! Linked Problem ticket field not usable...
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Dave Dyson comentou,
Hi Mark, There is a process for porting numbers out of Zendesk Talk -- see Porting a number out of Zendesk Talk for more information.
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Dave Dyson comentou,
Hi Trudy, sounds like you got this figured out by switching to the Templating API v2.
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Dave Dyson comentou,
Thanks Danny, glad you were able to get it figured out!
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Dave Dyson comentou,
Hi CJ, Can you create a post in our General Troubleshooting Q&A topic and show us what you're seeing, and what you'd expect to see with respect to concurrent chat metrics?
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Dave Dyson comentou,
Hi Stephanie – I'm not aware of plans to do this, so for visibility to our product team, please post your idea to our Feedback - Ticketing System (Support) topic, using our Product Feedback Post Te...
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Dave Dyson comentou,
Hi Lauren, articles awaiting verification are still viewable by users – they just appear in the "Needs verification" list and reminders can be sent.
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Dave Dyson comentou,
Hi CJ, I'm hearing this is something added by the Lovely Views Plus app, although I'm not seeing any documentation as to what it means.
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Dave Dyson comentou,
Hi Yvonne, I've gone ahead and moved your post to the Feedback - Ticketing System (Support) – Zendesk help. The URL will stay the same, so there's nothing you need to do. Thanks for the feedback (a...