Dwight Bussman
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Atividade mais recente por Dwight Bussman-
Dwight Bussman comentou,
HeyO Tess, I recommend contacting support to take a closer look into that. I'm not familiar with how the Ada Chat Bot makes its API requests, or what a "Not Computed!" message indicates, but our t...
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Dwight Bussman comentou,
Ah - that makes sense why users would be showing up without orgs: the Accounts haven't yet synced over (even though the sync is on). I'd recommend looking into a workflow like this https://support...
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Dwight Bussman comentou,
HeyO Kevin O'Brien This can happen if the Contact syncs before the corresponding Account has synced. I suspect if you were to sync an Account (to ensure it had successfully synced at least once), a...
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Dwight Bussman comentou,
heyO James Childs Two-way sync is not possible using our integration at this time; sync pulls information from SFDC into Zendesk via the Account/Contact/Lead syncing. This is a feature our team is ...
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Dwight Bussman comentou,
heyO Justin Federico - Sorry to hear about the sync disablement. Our team has definitely heard the feedback and hope to add such a notification in the future. Please stay tuned to our release notes...
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Dwight Bussman criou um artigo,
Às vezes, as quebras de linha não são incluídas quando aplica macros
Sintomas do problema Às vezes, as quebras de linha não são incluídas quando aplicamos macros. Etapas de resolução Essa é uma limitação conhecida dos placeholders de comentários em macros....
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Dwight Bussman comentou,
HeyO Graham, The only time I'm aware of that Assignee would be required would be if you were creating the ticket in a Solved status. When I test this feature in my test account, the Requester field...
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Dwight Bussman comentou,
I'm glad to hear that helped to get things workin' for ya. Have a great day!
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Dwight Bussman comentou,
HeyO Georgina Tsioutsiouli It sounds like you're asking about the Ticket View feature which is documented here. This feature is configured in a separate area than the Data Sync feature on which you...
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Dwight Bussman comentou,
heyO Dan R.The most common reason that "Profiles" section would fail to appear is that the "Permitted Users" section hasn't yet been toggled to "Admin approved users are pre-authorized". Once that'...