Dwight Bussman
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Dwight Bussman comentou,
Hi Todd Eldridge - here are the instructions to contact our support team if you need help with something. In order to prevent that support address from getting CC'd, you'll want to be sure you've s...
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Dwight Bussman comentou,
HeyO Reuven Shelef I see you've already got a ticket open with our support team on this issue. I'll see that someone reaches out to you within that ticket shortly.
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Dwight Bussman comentou,
heyO Sophie Williams Good question! I wasn't sure so I did some testing in my test accounts and the short answer is "it's complicated" or perhaps "we should revisit this". Here's what I'm seeing:Wi...
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Dwight Bussman comentou,
heyO Sophie Williams The ticket-view currently allows filtering by status, priority, and type but does not allow for filtering based on tag. If that's a feature that's important to you, I recommend...
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Dwight Bussman criou um artigo,
O que significa a causa da suspensão "Recebido do endereço de suporte"?
Pergunta Por que meus tickets estão sendo suspensos com a causa da suspensão listada como Recebido do endereço de suporte? Resposta Uma das causas da suspensão de um email é que o email foi recebi...
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Dwight Bussman comentou,
HeyO Yoram, I'd be happy to flag this article for checking by our documentation team, but I'd like to be sure we tackle the known issues as soon as possible. Was there a specific menu item that's c...
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Dwight Bussman comentou,
heyO Ahra Jo Similar to the Audit Logs API, the Audit Logs within Admin Center should be for the life of the account. As mentioned in the article above " It saves a record of these changes indefin...
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Dwight Bussman comentou,
heyO Andriana GFor security reasons, merge is restricted to end-users. In the article above you'll see "Administrator and agent user accounts cannot be merged." As such, you'd need to make those us...
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Dwight Bussman comentou,
I believe Person Accounts can be synced into Organizations in Zendesk (similar to standard Accounts), but would recommend testing this to confirm that it works as you'd expect.
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Dwight Bussman comentou,
ah - good catch on that typo - fixing that now!