Dwight Bussman
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Dwight Bussman comentou,
Ankush Khurana - I recommend reviewing the steps outlined in this article: https://support.zendesk.com/hc/en-us/articles/4408823748890-Salesforce-Syncing-lookup-field-information-to-Zendesk-Support...
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Dwight Bussman comentou,
Hi Anita Per this article that editing capability is only available on the Accounts, Opportunities, Contacts, or Leads pages. I'm not sure why this limitation exists, but it appears to be expected...
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Dwight Bussman comentou,
Hi Kirill Just to confirm - the issue you're reporting is that the rightmost column is empty and the columns with content don't dynamically resize, correct? I was able to reproduce this within my t...
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Dwight Bussman comentou,
heyO Chris Gregory I don't believe there's an option to use OAuth within Targets. As an alternative, I recommend looking into our Webhooks feature which allows for Bearer (OAuth) authentication as ...
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Dwight Bussman comentou,
Vishakha Shedge - please contact support to look into this further. I believe this error is likely related to logic on the SFDC side (case triggers/workflows), but our team can take a look to make ...
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Dwight Bussman comentou,
It's also possible to do this more directly with our Advanced AI offering: https://support.zendesk.com/hc/en-us/articles/6191477770906
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Dwight Bussman comentou,
Also replying to Scott Patterson as it appears I chose the wrong one in my initial response
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Dwight Bussman comentou,
HeyO Scott Patterson Fear not! The API response remains unchanged, and searching for "status:closed" or "status:solved" will return the tickets one would expect. The change is additive from an API...
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Dwight Bussman comentou,
Prod-to-Prod & Sandbox-to-Sandbox can be connected simultaneously (as they are separate accounts from an API perspective). The Note you mentioned was to help avoid the confusion we'd seen where fol...
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Dwight Bussman comentou,
Ah - If by "reaching out to support" you mean Zendesk's support folks, I suspect our support team will give a similar answer: there isn't currently a way for our integration to "pull" a large volum...