Eric Gao
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Atividade recente por Eric Gao-
No problem Rishi. Unfortunately our Salesforce integration only supports single-directional ticket sync from Zendesk to Salesforce, and not the other way around. So there's not a way to sync data/...
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Hi Rishi, By default, it's not possible to populate ticket dropdown fields using Sunshine custom objects. In order to auto-populate the dropdown fields, you'll need to create a trigger that'll set...
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Hi Ak, Ticket updates made by agents via the Zendesk Support UI (after logging in) will appear under a via channel of "web". It stands for the Web Form, which essentially means that the agents sub...
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Hey Pat, It's currently not possible to change the primary text on tabs. This was an intentional design change since the Agent Workspace is heavily based on having live conversations within the Su...
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Hi Sejal, Generally speaking, custom fields use a slightly different syntax when setting via the Ticket API: https://developer.zendesk.com/documentation/ticketing/managing-tickets/creating-and-upd...
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Hi Thibault, We can confirm on Graeme's comment that there's not a native function in Explore for mapping out a rolling average (e.g. 7 days) as a trendline on queries. We do recommend checking ou...
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Hi Ran, Unfortunately there are no immediate plans to add this functionality to the pre-fill ticket form feature, but you could potentially set up some triggers to auto-populate fields on those ti...
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Hi SundaySky Israel, The pre-filled ticket form feature is intended for end-users and will be applicable to end-user editable fields. Since agent-only fields will not be visible on the Help Center...
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Hi Jim, Please note that we are unable to advise on Insights metric migration and would suggest that you reach out to our Explore Migration Services instead: https://support.zendesk.com/hc/en-us/a...
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Hi Yin, If you're looking to categorize solved tickets by the number of public agent comments we would recommend using the default attribute "Agent replies brackets" and adding a filter for [Ticke...