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Francis Casino
Entrou em 02 de nov. de 2021
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Última atividade em 20 de mar. de 2025
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Francis Casino comentou,
I hope you're having a wonderful day! I noticed that you've already opened a ticket for this concern. We'll be sure to keep you updated through that channel. To keep things clear and avoid any mix-ups, let's continue our conversation through the ticket you created just for this topic.
Exibir comentário · Publicado 20 de mar. de 2025 · Francis Casino
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While Zendesk does not natively support sending a complete dashboard view via email, you can use reports or specific metrics to create a scheduled email that includes necessary insights.
Exibir comentário · Publicado 18 de mar. de 2025 · Francis Casino
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Francis Casino comentou,
I would agree with Andrey. It would be wonderful if you could identifying tickets that come from BazaarVoice and tagging them. That way, it can set up a logic in Zigantures to avoid running on tickets with that tag.
Exibir comentário · Publicado 07 de mar. de 2025 · Francis Casino
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Based on this article [https://support.zendesk.com/hc/en-us/articles/4408828617370-Testing-changes-in-your-standard-sandbox]. The apps and integrations are not replicated on the sandbox.
If you wish to have it added in your sandbox then yes you will be needing to purchase the apps.
Exibir comentário · Publicado 07 de mar. de 2025 · Francis Casino
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Francis Casino comentou,
Thank you so much for sharing your valuable insights and feedback!
I would like to confirm what Rahul mentioned that tt the moment, the approver isn't able to approve through email since it doesn't include the Approve/Deny buttons.
Exibir comentário · Publicado 07 de mar. de 2025 · Francis Casino
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I'm afraid that it is not currently on the roadmap, but will definitely keep you updated as soon as there are any developments.
Exibir comentário · Publicado 04 de mar. de 2025 · Francis Casino
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Francis Casino comentou,
I hope you're having a fantastic day! Just to confirm, Felix is right—it's available on Windows, but unfortunately, it's not on Mac.
Exibir comentário · Publicado 28 de fev. de 2025 · Francis Casino
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Francis Casino comentou,
You can refer to this link for API resources. As what Elaine mentioned, you may need to create a script that queries ticket data at set intervals to track volume. You might need to coordinate with your IT team to accomplish that.
Exibir comentário · Publicado 28 de fev. de 2025 · Francis Casino
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Francis Casino comentou,
You can refer to this article on how you can create a report for Created and Solved ticket.
Exibir comentário · Publicado 27 de fev. de 2025 · Francis Casino
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Francis Casino comentou,
One suggestion is to enable the Guided mode which is available in Enterprise plan, where agents are required to use the Play button to work on the tickets available for them to pick up. If they skip the ticket, it will also reflect on their profile so you can work with them on why they have skipped the ticket. Sending this as a reference: Setting up Guided mode: https://support.zendesk.com/hc/en-us/articles/4408825479066-Setting-up-Guided-mode
Exibir comentário · Publicado 27 de fev. de 2025 · Francis Casino
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