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Francis Casino

Entrou em 02 de nov. de 2021

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Última atividade em 15 de fev. de 2025

Zendesk Customer Care

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Francis Casino comentou,

Comentário na comunidade Q&A - Apps and integrations
Hello LuisPereira!
 
Just like Heidi mentioned, 503 Errors typically point to an Internal Server issue. It might be something on our end, and we’re eager to look into this together with you! If you're still seeing this error, would you mind creating a ticket by following this guide? Contacting Zendesk Customer Support
 
Thank you so much!

Exibir comentário · Publicado 15 de fev. de 2025 · Francis Casino

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Comentário na comunidade Q&A - Tickets and email
Hi Joyce!
 
I'd like to let you know that I've opened a ticket to look into this for you! Keep an eye on your inbox for an email with more details coming your way soon.
 

Exibir comentário · Publicado 08 de fev. de 2025 · Francis Casino

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Comentário na comunidade Q&A - Objects, workspaces, and rules
Hello WeRoad! 
 
I hope you're having a fantastic day! To help us look into this a bit more, would you mind sharing a screenshot of the trigger actions? 
 
Thank you so much!
 

Exibir comentário · Publicado 01 de fev. de 2025 · Francis Casino

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Francis Casino comentou,

Comentário na comunidade Q&A - Tickets and email
Hello Samet!
 
I’m excited to let you know that I’ve created a ticket to dive deeper into this for you! Keep an eye on your inbox for an email with more details coming your way.

Exibir comentário · Publicado 25 de jan. de 2025 · Francis Casino

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Comentário na comunidade Q&A - Account and billing
Hey Nathan, 
 
I have created a ticket on your behalf so our Customer Care team can work with you on this.
 
You'll receive an email shortly stating your ticket has been created.
 
Cheers!

Exibir comentário · Publicado 25 de jan. de 2025 · Francis Casino

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Francis Casino comentou,

Comentário na comunidade Feedback - Developer Platform
; Hello Alex,
 
James is correct. To accomplish this, you would need to utilize Zendesk API to retrieve all the content and then create your own layout. You can leverage the categories, sections, and articles APIs to fetch the necessary data, and then use your code to organize and display it in the desired format.

 

 

Exibir comentário · Publicado 18 de jan. de 2025 · Francis Casino

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Comentário na comunidade Q&A - Help center and community
Hello Randy,
 
Sorry to hear this but we appreciate your feedback. I have created a ticket and routed it to our Sales department to assist you accordingly. 

Exibir comentário · Publicado 14 de jan. de 2025 · Francis Casino

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Francis Casino comentou,

Comentário na comunidade Q&A - Help center and community
Hi Henrik,
 

To effectively display Problem Tickets in your Help Center, consider creating a dedicated section for them that is easily accessible. Organize Problem Tickets using categories and tags

 

Additionally, create an FAQ section linking to relevant Problem Tickets.

 

Providing guidance on using the Help Center can further enhance the user experience and reduce duplicate ticket submissions.

 

 

Exibir comentário · Publicado 14 de jan. de 2025 · Francis Casino

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ComentárioWorking with articles in the knowledge base
Hello Sheena,
 
Could you please clarify if you're looking to add an image with a link on it inside an article? 

Exibir comentário · Publicado 13 de dez. de 2024 · Francis Casino

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Comentário na comunidade Q&A - Tickets and email
Hi Shyanne,
 
Currently, there are no built-in features in Zendesk to automatically remove incorrect email addresses from the 'To' field. However, to mitigate this issue, consider implementing third-party email validation tools that can check the validity of email addresses before they are added. Providing training for agents on proper email entry and creating standard operating procedures can also help reduce errors. Additionally, using custom fields for email entry with validation rules may further assist in ensuring correct formats. The upcoming Bounced Email Notification feature from Zendesk will notify users when emails to incorrect addresses bounce back, aiding in the identification of invalid entries. Engaging with the Zendesk community by upvoting relevant feature requests and conducting regular audits of email addresses in your system can also help maintain a cleaner database.

Exibir comentário · Publicado 19 de out. de 2024 · Francis Casino

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