Gabriel
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Atividade recente por Gabriel-
Hello Steve, I hope all is well! It looks like there has been a typo in the formula presented above. Here is the following one:DATE_DIFF ([Ticket solved - Timestamp], [Ticket created - Timestamp], ...
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Hey Jon, I hope all is well! Toggling the settings "Agent comments on all tickets are public by default" would also default your call ticket comments to either public or private comments. Thanks!
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Hey Martin, I hope all is well! At the moment, sharing/scheduling dashboards with end users are the best option. We have taken your feedback internally! I hope this helps! Thanks!
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Hi Bilal, I hope all is well! Kindly note that, with the Agent Workspace interface, ticket redaction works on content in archived or closed tickets for email, API, and webform channels. For more in...
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Hello Judith,I hope all is well! The customer will only receive an email if you are proactively sending an email or if you have set up notifications sent via business rules such as Triggers and Aut...
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Olá Mark,Sim, é possível realizar atualizações nos solicitantes e organizações do ticket. Para lhe ajudar, reunimos este artigo o qual mostra as opções disponíveis. Espero que isso ajude!
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Hello Kathryn,I hope all is well. Tags are not like ticket fields, for example, where, when you change the ticket field, it will update its value on the tickets. Tags are not associated with the ma...
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Hey Marc,I hope all is well. Thinking about the scenario that you have described, if the ticket meets the condition of multiple triggers, all the triggers will fire. Note that every time a ticket i...
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Hello Aimee,It looks like I will need to take a closer issue at this, so I have created a ticket on your behalf. Please, kindly look into your emails and we can continue from there!Thanks!
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Hey Tendai,You can use Webhooks to add tags to tickets or users, but we do not recommend that. For more information on how to natively work with tags, please read "About Tags".I hope this helps!