Gabriel
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Atividade recente por Gabriel-
Hi Ashley, I hope all is well! When adding the IG integration to massaging, these incoming tickets will behave the same way as any other chat ticket. It will not have an automatic routing unless yo...
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Hi Ronald, I hope all is well! Yes, you are able to use webhooks to get data, please check our developer's page so you have all the API references that can be used to gather ticket data: https://de...
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Hi Kyle, I hope all is well! We understand that the video is still displaying the old Admin Centre interface, but the steps should still be the same and, in this article, you would be able to fol...
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Hello Trudy, I hope all is well with you. Please, kindly check that time-based SLAs (First Reply Time, Next Reply Time, and Periodic Updates) are not supported for messaging tickets, as SLAs do not...
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Hi Ben! There are three options available for you to export a list of users from your account: 1. Use the Zendesk Rest API Users endpoint (https://developer.zendesk.com/api-reference/ticketing/us...
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Hi Gabriel! In this instance, please check if you are an admin in your company's Facebook Business Manager and if you are also an admin of the Facebook page linked to the Instagram account that you...
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Hello Paulius, I hope all is well with you! As with Facebook Messenger, Instagram Direct allows a business only seven days to respond to the end-user before the messaging window closes. Since the i...
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Hello Fiona, I hope all is well! I would advise you to check this recipe here: Explore recipe: Reporting on first reply time. From there, you may add any time filter you prefer to filter the days y...
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Hello Temiloluwa, Thanks for reaching us! As you can see, the default Dashboard in Support does not have a filter per agent within the Satisfaction tab. In order to achieve this, you will need to b...
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Hello Milton, Thanks for reaching out to our Support! Yes, this is expected since Explore datasets are based on the Tickets and Chats data. The skills can be modified or removed, however, once a T...