Gabriel
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Votos em atividade por Gabriel-
Hi Gabriel! In this instance, please check if you are an admin in your company's Facebook Business Manager and if you are also an admin of the Facebook page linked to the Instagram account that you...
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Hello Paulius, I hope all is well with you! As with Facebook Messenger, Instagram Direct allows a business only seven days to respond to the end-user before the messaging window closes. Since the i...
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Hello Fiona, I hope all is well! I would advise you to check this recipe here: Explore recipe: Reporting on first reply time. From there, you may add any time filter you prefer to filter the days y...
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Hello Temiloluwa, Thanks for reaching us! As you can see, the default Dashboard in Support does not have a filter per agent within the Satisfaction tab. In order to achieve this, you will need to b...
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Hello Milton, Thanks for reaching out to our Support! Yes, this is expected since Explore datasets are based on the Tickets and Chats data. The skills can be modified or removed, however, once a T...
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Hello Jonathan,At this moment the best option is to use the native features as described in this article as a workaround. We acknowledged your feedback and hopefully, this can be considered in the ...
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Hello Dana,Yes, the character limits also apply for side conversations. Please kindly check if the characters number presented in the article are applicable, otherwise, please reach out to our supp...
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Hello Longboard, The message-id is required for the email operation on an existing ticket. As you can see addressed in the article: When a new email is received, Zendesk scans the message-ID on the...
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Hello Mark!I hope all is well. Thanks for the feedback on this! I understand it may be a bit confusing for the roles with "view reports". For these roles, they can only View Explore dashboards/repo...
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Hi Eduardo,I can see you are looking to identify the Instagram story in Zendesk. This is currently not supported. We have taken this feedback. Please, kindly follow up on this article for future ne...