Gabriel Manlapig
-
Atividade total307
-
Última atividade
-
Membro desde
-
Seguindo0 usuário
-
Seguido por3 usuários
-
Votos0
-
Assinaturas82
Visão geral da atividade
Atividade mais recente por Gabriel Manlapig-
Gabriel Manlapig comentou,
Hi Joseph, Zendesk can't change the account owner for you. If you can't find the account owner, work with your IT administrators to access their email address and initiate a password reset. If you ...
-
Gabriel Manlapig comentou,
Hi Grace,Yes, this article is updated. But, to enable messaging, you must have an account with: Zendesk Suite OR Support + Chat (Team plan or higher). Note that some social channels are only avail...
-
Gabriel Manlapig comentou,
Hi Darren, Macros actions are typically pre-defined inputs, which corresponds well with a dropdown field composed of a set of defined options to select from. I can imagine, it would be incredibly h...
-
Gabriel Manlapig comentou,
Hi Dmytro, To update your user's organization and to do this in bulk, you can either generate a user CSV of your existing users and re-import the file into your Zendesk or use an API call. Here is...
-
Gabriel Manlapig comentou,
Hi Kevin,The 11-character alphanumeric text string you see at the bottom of your email is system generated and is being used for threading incoming email replies into existing tickets. This will al...
-
Gabriel Manlapig comentou,
Hi Rachel, Based on your use case, you're looking to create an Automation instead of Trigger to notify you and your CEO when the ticket is open for 48 hours without a response from your agent's. Co...
-
Gabriel Manlapig comentou,
Hi Jozsef, This is actually expected since all cloned roles will be considered custom-roles. Only system-created "Light Agent" roles will allow you to create and add users without taking one of you...
-
Gabriel Manlapig comentou,
Hi Adam, Currently, your internal team needs to follow a section or articles in the knowledge base and topics and posts in the community to receive notifications for them. For more information, ple...
-
Gabriel Manlapig comentou,
Hi Shweta, I see that you have a concern about segregating the time spent on parent and child tickets. This is possible as long as you have a unique identifier for your childs tickets. Since both o...
-
Gabriel Manlapig comentou,
Hi Alejandra, Have you tried this approach, you can tag a user or an organisation. When a user creates a ticket, these tags will be added to the ticket Then, you can then use that tag in a Ticket ...