Gabriel Manlapig
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Atividade recente por Gabriel Manlapig-
Hi Ofer, Both account verification emails and password reset emails expire after 24 hours. The verification email can be resent to the user, and the user can also request a new password reset email...
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Hi Nimbus, Yes, as long as you allowed your end users to edit their Help Center profile, they can manually add their own secondary email address by editing the email field. I hope that helps!
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Hi Ko, There is not currently an option to present that data with placeholders, though if that is something you would like to see in the future I always recommend interacting with our Community Fee...
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Hi there, Subsections are only available on Suite Enterprise or Guide Enterprise for support standalone so you'd at least need to be subscribed to one of these plan level to have the functionality ...
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Hi John,We noticed that you have submitted a separate conversation and our team is already handling this inquiry regarding Out of Office v2 app. You should receive a notification moving forward onc...
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Hi Lara,You can use Result manipulation menu (), and then select Result path calculation. On the Result path calculation panel, all metrics currently added to the Metrics panel are displayed. From ...
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Hi Scintex Support,As of the moment, tickets can be closed earlier than 28 days, but not extended past that time. The way additional responses to that ticket are handled after it closes would be th...
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Hi Ellie, There's no other way to create tags in Zendesk. You will need to add the tag to at least one ticket (either in the Support UI or via API) to create a new tags. I can imagine, it would be ...
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Hi Katrina, At this time, Shopify integration hasn't changed specifically to pre-populate the Order ID field in Zendesk. I can imagine, it would be incredibly helpful to be able to pre-populate thi...
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Hi Katelyn, This is not yet possible unfortunately, as no attribute in Zendesk Explore that could pull out CC'd or Followers in a ticket. I've taken a look and found that other users are discussing...