Gaurav Parbat
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Atividade mais recente por Gaurav Parbat-
Gaurav Parbat comentou,
Hi Jon, We are working on that capability. Can you please help us by sharing your use case in a short survey shared on this post?Assigning Ticket Statuses to a group, organization, ticket from or a...
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Gaurav Parbat criou uma publicação,
Assigning Ticket Statuses to a group, organization, ticket from or a brand
Hello Everyone, As we move towards GA, we have heard the requirement about setting ticket statuses that a specific agent group can use or ticket statuses that drive a specific ticketing workflow. F...
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Gaurav Parbat comentou,
Hi Art, Yes, this is an enhancement that we are planning for in Q1-2023. Ability to assign statuses to specific ticketing workflows for which particular groups are responsible. Thanks, Gaurav
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Gaurav Parbat comentou,
Hi John, Explore and CTS integration will be available at GA closer to November. Thanks, Gaurav Parbat
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Gaurav Parbat comentou,
Hi Danny, That is correct. This is the current behavior. You can now add many statuses in the solved category. e.g. Resolved, Auto solved, Reason Provided etc. Once these tickets are Closed, you wo...
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Gaurav Parbat comentou,
Hi CJ, When you turn on CTS, we add 5 default ticket statuses to your setup that correspond to the previous statuses (New, Open, Pending, On-hold, Solved). These previous statuses will now be calle...
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Gaurav Parbat comentou,
Comentário oficial Hello Everyone, We are now in an Open EAP for Custom Ticket Statuses. Any customer on the Agent Workspace can participate in the EAP. You can enable custom ticket statuses from your Admin Center an...
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Gaurav Parbat comentou,
Hello Everyone, We are now in an Open EAP for Custom Ticket Statuses. Any customer on the new Agent Workspace can participate in the EAP. You can enable custom ticket statuses from your Admin Cente...
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Gaurav Parbat comentou,
Hi Bobby, Workflow Based Custom Ticket Statuses is be an enhancement that we are working. This will be available post GA. It will allow you to create different set of statuses for each ticketing fo...
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Gaurav Parbat comentou,
Comentário oficial Hi Bobby, Thanks for your feedback. We are working on an enhancement to Custom statuses, which will allow you to set specific statuses based on your ticket workflow. Separate statuses for HR reques...