Greg Katechis

1. Comunidade
2. Zendesk APIs
3. Can we create a custom field in Zendesk's create post or create article API?

Hi Akbar! We do not have a method to do this with our help center's APIs. Could you tell me more about what you're looking to do so that I can try and offer an alternative option?

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• Greg Katechis
• Criado 18 de novembro de 2022 15:05
• 0 voto

1. Comunidade
2. Zendesk APIs
3. how to exclude body from the search articles?

Hi Cesar!

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• Greg Katechis
• Criado 17 de novembro de 2022 23:58
• 0 voto

1. Comunidade
2. Zendesk APIs
3. how to exclude body from the search articles?

Hi Cesar! I looked through a number of different options and I'm not seeing any way to accomplish this. Seems like the only way to do this would be strip out the irrelevant data when calling and di...

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• Greg Katechis
• Criado 17 de novembro de 2022 23:54
• 0 voto

1. Comunidade
2. Zendesk APIs
3. Retrieving Category and Section names in Articles API

I'm not familiar with Yext or the available options to iterate through the data, but this does return the data in a single API request. Since this is a sideload, the sections/categories are returne...

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• Greg Katechis
• Criado 17 de novembro de 2022 16:58
• 0 voto

1. Comunidade
2. Zendesk APIs
3. Zendesk End user ticket creation restriction

Hi Shashank! I don't see any reason why it wouldn't be possible. Do you have any specific questions about this that we can help with?

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• Greg Katechis
• Criado 17 de novembro de 2022 16:33
• 0 voto

1. Comunidade
2. Zendesk APIs
3. Retrieving Category and Section names in Articles API

Hi Joel! The closest option that we would have would be to sideload the sections or categories, as we document here. The syntax would be to append the following at the end of the url: `?include={na...

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• Greg Katechis
• Criado 17 de novembro de 2022 16:11
• 0 voto

1. Comunidade
2. Zendesk SDKs
3. Android 12 crash java.lang.SecurityException

Hi Aleksandr! That trace is indicating that you need to receive permission to access files on that device. I would recommend reading the appropriate docs for Android's permissions and update your a...

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• Greg Katechis
• Criado 17 de novembro de 2022 15:57
• -1 votos

1. Comunidade
2. Zendesk Apps Framework (ZAF) Q&A
3. Fail to init ZAFClient

Hi Camille! I'm not familiar with Angular myself, but if you can provide the full snippets for how you are calling the ZAF client, I can bring it to the brain trust to see if we can help debug this!

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• Greg Katechis
• Criado 16 de novembro de 2022 16:05
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Add Button beside Submit button in Submit New request page

Yep, that's correct!

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• Greg Katechis
• Criado 15 de novembro de 2022 18:26
• 0 voto

1. Comunidade
2. Zendesk APIs
3. Forward email conversation into an existing zendesk ticket

Hi Sidney! The first step in determining if this is expected is understanding where those responses are going. If you haven't already checked your suspended tickets folder and analyzed the suspensi...

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• Greg Katechis
• Criado 15 de novembro de 2022 18:22
• 0 voto