Jakub Konik
Senior Product Manager for Zendesk Sell
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Atividade mais recente por Jakub Konik-
Jakub Konik comentou,
Hey Supervisor, the Summary button is located in the Intelligence panel. You can access it from the right-hand side context panel by clicking on the wand icon, see it here.
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Jakub Konik comentou,
Hi Gwendolyn Lee thank you for your report. The root cause for this problem is that OpenAI, our partner providing the technology for Summarize, Expand and Tone shift has an outage. They identified...
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Jakub Konik criou um artigo,
Anúncio do programa de acesso antecipado de tickets semelhantes
Data do anúncio Data da implementação 6 de outubro de 2023 A seguir neste mês Temos o prazer de anunciar um programa de acesso antecipado (EAP) para o recurso de tickets semelhante. O que m...
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Jakub Konik criou uma publicação,
What is the Similar tickets EAP?
We’re excited to announce an early access program (EAP) for the Similar tickets feature. What does it include? The similar ticket feature allows agents to see a list of similar tickets in the Intel...
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Jakub Konik comentou,
Hi all, thank you for the latest feedback. iViking could you send examples of faulty summary at jkonikzendesk.com We're aware of the language issue, AI returning agent-reply instead of summary and ...
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Jakub Konik comentou,
Thanks everyone for sharing your feedback and questions. Jaanika O it's not possible to limit the access. Once it's enabled it only acts on tickets that agents want to summarize. Samuel Jividen no...
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Jakub Konik comentou,
Thank you again Rafael Santos! Tobias Hermanns is this something that could be helpful? https://support.zendesk.com/hc/en-us/articles/4408843471642-Enabling-Article-Recommendations-in-Web-Widget-Cl...
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Jakub Konik comentou,
Hey Rafael Santos thanks! OpenAI does not use any data coming from Zendesk to train their models. Hey Anton Maslov thank you! There's something like this for Chat: https://support.zendesk.com/hc/e...
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Jakub Konik criou um artigo,
Anunciando o programa de acesso antecipado de resumo e aprimoramento de texto
Temos o prazer de anunciar um programa de acesso antecipado (EAP) para os recursos de resumo e aprimoramento de texto, feito em parceria com a OpenAI, a empresa por trás do ChatGPT. O que esse prog...
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Jakub Konik criou uma publicação,
Announcing the Summarization & Text Enhancing EAP
We’re excited to announce an early access program (EAP) for the Summarization & Text Enhancing features, made in partnership with OpenaI, the company behind ChatGPT. What does it include? Activati...