James G
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James G comentou,
Hello Tim B. / Rachel / Tim Janis, Sorry to hear about the discrepancy issue you are all getting. In order to check that further, I would recommend sending us a message in our widget so we can take...
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James G comentou,
Hi Frederico, I recommend checking the time attributes selected in your time filter widget. If your goal is to filter both reports without basing on when the ticket was created then use a different...
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James G comentou,
Hello Joyce, It looks like you are using the attribute "Updater role" on your report based on the screenshot you shared. In this recipe, the attribute mentioned is "Update ticket assignee" which me...
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James G comentou,
Hello Andrews, Since your goal is to measure the number of days the ticket is unsolved, I would recommend using the default metric "Unsolved tickets age (days)" instead. This metric should give you...
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James G comentou,
Hello Kayoko, Yes, this is expected behavior. When there's only one option for a department and it is already selected, then the chat department field becomes hidden since the visitors won't be abl...
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James G comentou,
Hi Maryann, Unfortunately, we don't have that natively but you may create a custom attribute using the recipe we have here - Explore recipe: Creating a ticket first reply date attribute and then us...
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James G comentou,
Unfortunately, no we don't copy them at the moment, and need to be rebuilt in the new sandbox. The information that will be copied to the premium sandbox are the ones we have mentioned here - Premi...
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James G comentou,
Hello Tia, at the moment, there's no metric or attribute in the Messaging dataset that could measure refusal (missed assignments) and there is no timeline that we can share yet if this will become ...
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James G comentou,
Hello Joshua Bentley, Yes, this is possible. By using the "Ticket: Organization is -" as one of the conditions in your Zendesk Support trigger you should be able to set the value of a certain tick...
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James G comentou,
Hello Bharath Bhushan,It sounds like you are using the attribute "Assignee Name". If that is the case, the number of public comments (based on the formula you've sent) will be attributed to the "cu...