James Hanley
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Atividade mais recente por James Hanley-
James Hanley comentou,
Hey Nicholas Deary, James here from the Zendesk product team. I believe what you're looking for is in the organization record, not the end user record. The feature is Shared Organizations and the s...
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James Hanley comentou,
Thanks Michael Mulligan, I'd love to understand how your two organization records got so populous? Is there a generic email mapping - such as gmail.com - or is there a different explanation? If you...
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James Hanley comentou,
Hey Michael Cardamone this is fantastic to hear, the good news is you'll be able to merge this org into another one once the Beta is live. However, I would assume a lot of those 2k tickets are Clos...
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James Hanley comentou,
Hey Efthymis Kouzelis, James here from the Product team. The most effective way would be to have you database update the organizations as they change using the Update Organizations API. However, if...
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James Hanley comentou,
Comentário oficial Hello folks, a fix for this bug has been deployed now. Thanks for reporting it. Cheers,James
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James Hanley comentou,
Absolutely Anthony C. Development is underway. We have a prototype, but still quite a few gaps to address such as updating all tickets and org memberships from a losing org to a winning org as res...
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James Hanley comentou,
Just a status update for anyone following. We have a fix in progress. I will keep this thread up to date with changes as they occur. James
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James Hanley comentou,
Thanks Ian Morgan appreciate the update. We were unable to replicate ourselves, so also unsure if something temporarily stopped working - as long as it works now. James
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James Hanley comentou,
Hey Roshni Daftary, no timelines yet. I would be open to hearing more about your use case however, if you're open to meeting, or elaborating here. James
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James Hanley comentou,
You've nailed this bug David Fortich. When there is update by an agent in one page, we publish an internal change event, invalidate cache, and refresh the UI with new values for all other pages and...