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Jean-Francois Weston
Entrou em 16 de abr. de 2021
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Última atividade em 31 de mai. de 2023
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Atividade mais recente por Jean-Francois Weston
Jean-Francois Weston comentou,
I have sent you an answer in the ticket opened, already.
Bests
Exibir comentário · Publicado 31 de mai. de 2023 · Jean-Francois Weston
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Jean-Francois Weston comentou,
I see you have created a conversation for our technical support team, with the same question.
I will reach out in this conversation then, if this suit.
Thank you
Exibir comentário · Publicado 31 de mai. de 2023 · Jean-Francois Weston
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Jean-Francois Weston comentou,
Exibir comentário · Publicado 14 de jul. de 2022 · Jean-Francois Weston
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Jean-Francois Weston comentou,
I hope this helps
Exibir comentário · Publicado 30 de mai. de 2022 · Jean-Francois Weston
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Jean-Francois Weston comentou,
Néanmoins, soyez assuré que notre équipe produit consulte régulièrement les feedbacks de nos utilisateurs afin d'adapter la feuille de route des futurs développements de nos produits.
Voici un article sur les fonctionnalités des tableaux pour information : Utilisation des tableaux
Exibir comentário · Publicado 04 de abr. de 2022 · Jean-Francois Weston
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Jean-Francois Weston comentou,
Because that could explain why you still have the different forms for your users to choose from.
Have a look at this article Understanding and optimizing ticket forms
Exibir comentário · Publicado 01 de nov. de 2021 · Jean-Francois Weston
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Jean-Francois Weston comentou,
Hey Anita, natively, it is not yet possible to change the color of part of the description in macros.
Exibir comentário · Publicado 26 de out. de 2021 · Jean-Francois Weston
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Jean-Francois Weston comentou,
Hi Adela and thank you for reaching out to the Technical support of Zendesk.
There are several ways to measure the Talk productivity in Zendesk.
One of them will be using the Talk Dashboard and for this you will need to click the Admin icon in the sidebar, then select Channels > Talk. Click the Dashboard tab then select the number or numbers you want to view data for.
I recommend you consult the following article:
Analyzing call activity wit the Talk dashboard
and especially the chapter Viewing agent activity for Talk Professional. That applies if you have the Professional Talk Version.
I hope this answer your question, and remain available if you need more details.
Regards
Exibir comentário · Publicado 30 de mar. de 2021 · Jean-Francois Weston
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Jean-Francois Weston comentou,
Hi Omar and thank you for reaching out. I think you have used the best way to handle the situation. And I can't provide another way that would be less tedious or more efficient. Enjoy the rest of your day Omar, and stay safe!
Jeff | Zendesk Advocate | EMEA
support@zendesk.com
Exibir comentário · Publicado 24 de mar. de 2021 · Jean-Francois Weston
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Jean-Francois Weston comentou,
Hi Florian, to improve the situation, when you have a high Jitter, you could, if you are connected in Wi-Fi change to an Ethernet cable connection as well as verify that the setting of your network are done according to this article https://support.zendesk.com/hc/en-us/articles/115005468288-Talk-network-requirements. Those two steps would be the first to take to improve the situation. Regards
Jeff | Zendesk Advocate | EMEA
support@zendesk.com
Exibir comentário · Publicado 17 de fev. de 2021 · Jean-Francois Weston
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