Jennifer Rowe

1. People
2. ...
3. Team members and groups
4. Changing the default group for your account or a team member

Thanks, Kaitlyn Mace! We will update the article to specify that you need to open the profile in Support to change the default group. 

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• Jennifer Rowe
• Criado 29 de novembro de 2023 23:14
• 0 voto

1. Comunidade
2. Discussion - Tips and best practices from the community
3. Tip: calculating Next Reply Time (non-messaging/chat channels)

Excellent, Pedro Rodrigues! Thanks for sharing this.

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• Jennifer Rowe
• Criado 24 de outubro de 2023 19:42
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1. Guide
2. Getting started with Guide
3. Getting started with Guide for your help center: Setting up

Hi Andres,  Thanks for letting us know. I've updated the pinterest link in the article.  It should be: https://www.pinterest.com/zendesk/zendesk-help-center/ Thanks again for the heads up!

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• Jennifer Rowe
• Criado 16 de outubro de 2023 16:50
• 1 voto

1. Email
2. ...
3. General questions about email and email template
4. How does Zendesk send email notifications?

Glad to hear you got it worked out!

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• Jennifer Rowe
• Criado 12 de outubro de 2023 23:51
• 0 voto

1. Email
2. ...
3. General questions about email and email template
4. How does Zendesk send email notifications?

Hi Assen Gueorguiev!The default email notifications that go out for tickets are the same for admins and agents. There is a default trigger to notify all agents (and that includes admins) of new req...

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• Jennifer Rowe
• Criado 12 de outubro de 2023 00:09
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1. Comunidade
2. Discussion - Tips and best practices from the community
3. The ultimate checklist to optimize your Zendesk

Hi Steve Hodnett,You can create a custom implementation checklist. There's also a quick launch list if you're short on time. Be sure to see the full, annotated version of our Launch guide.Hope thos...

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• Jennifer Rowe
• Criado 9 de outubro de 2023 20:35
• 0 voto

1. Zendesk updates
2. What's New in Zendesk
3. What's new in Zendesk: October 2023

Glad you're excited about the webhooks release, Rafael Santos!Larry Click, the rollout for the views increase is ongoing through Oct 6th. You should see it in your account soon!

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• Jennifer Rowe
• Criado 2 de outubro de 2023 20:25
• 2 votos

1. Objects and rules
2. ...
3. Business rules
4. Triggers resources

What!? Our triggers recipe reference was missing on our triggers resources list!? Oops. Thanks for sharing that, Brett. I've added it to the list!

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• Jennifer Rowe
• Criado 12 de setembro de 2023 23:07
• 0 voto

1. Objects and rules
2. ...
3. Business rules
4. Triggers resources

Thanks for letting us know, Emily! Looks like the post has been archived. It was something new we were trying in community--a central place for all triggers questions--but it looks like it didn't r...

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• Jennifer Rowe
• Criado 12 de setembro de 2023 20:50
• 0 voto