
Jennifer Rowe
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Jennifer Rowe comentou,
Thanks, Kaitlyn Mace! We will update the article to specify that you need to open the profile in Support to change the default group.
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Jennifer Rowe comentou,
Excellent, Pedro Rodrigues! Thanks for sharing this.
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Jennifer Rowe comentou,
Hi Andres, Thanks for letting us know. I've updated the pinterest link in the article. It should be: https://www.pinterest.com/zendesk/zendesk-help-center/ Thanks again for the heads up!
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Jennifer Rowe comentou,
Glad to hear you got it worked out!
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Jennifer Rowe comentou,
Hi Assen Gueorguiev!The default email notifications that go out for tickets are the same for admins and agents. There is a default trigger to notify all agents (and that includes admins) of new req...
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Jennifer Rowe comentou,
Hi Steve Hodnett,You can create a custom implementation checklist. There's also a quick launch list if you're short on time. Be sure to see the full, annotated version of our Launch guide.Hope thos...
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Jennifer Rowe comentou,
Glad you're excited about the webhooks release, Rafael Santos!Larry Click, the rollout for the views increase is ongoing through Oct 6th. You should see it in your account soon!
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Jennifer Rowe comentou,
What!? Our triggers recipe reference was missing on our triggers resources list!? Oops. Thanks for sharing that, Brett. I've added it to the list!
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Jennifer Rowe comentou,
Thanks for letting us know, Emily! Looks like the post has been archived. It was something new we were trying in community--a central place for all triggers questions--but it looks like it didn't r...
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Jennifer Rowe criou um artigo,
Concessão de acesso a agentes à troca de mensagens
Qual é o meu plano? Atenção: clientes que não são do Suite precisam ter o Support + Chat. Depois de definir a troca de mensagens na web ou em dispositivos móveis ou adicionar um canal de conve...