Jennifer Rowe
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Jennifer Rowe comentou,
Hi Aaron McCloud, the announcement was archived because the rollout completed over a year ago. I've removed the link from the comment so it won't be broken for other users. Thanks!
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Jennifer Rowe comentou,
Thanks for letting us know, Matthew McGarity. We've fixed the typo!
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Jennifer Rowe comentou,
Thanks for reporting this, Ryan! We've updated the table for Rapid Resolve.
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Jennifer Rowe comentou,
Hi Brie Thompson, I think you're right, this does need an update since the release of custom ticket statuses. Try using "Ticket status category" instead of "Ticket status." That should do the trick...
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Jennifer Rowe comentou,
This is great! Thanks, Sorin!
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Jennifer Rowe comentou,
Such a great tip, Thomas Littler! Thanks for sharing it.
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Jennifer Rowe comentou,
Hi Darren Bell! That feature is part of Team Publishing and it's available on Enterprise plans.Hope that helps!
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Jennifer Rowe comentou,
Zendesk is discontinuing support for URL targets and branded targets in favor of webhooks. See Announcing the deprecation of URL targets and branded targets.
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Jennifer Rowe comentou,
Thanks, Kaitlyn Mace! We will update the article to specify that you need to open the profile in Support to change the default group.
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Jennifer Rowe comentou,
Excellent, Pedro Rodrigues! Thanks for sharing this.