Jennifer Rowe
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Atividade total1566
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Última atividade
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Publicações
Atividade recente por Jennifer Rowe-
Knowledge Manager Roundtable: What is your strategy for restricted content?
The Knowledge Roundtable is a group of Zendesk customers who have responsibility for knowledge and self-service at their companies. They share their expertise with you here on a specific topic. The...
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Guide community tips for Help Center
Check out these Guide tips for your Help Center! Follow this post and we'll update you when we add a new tip. Tips from the community Adding a notification banner to your Help Center - contri...
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Zendesk on Zendesk series discussions
Zendesk on Zendesk is a series about a specific topic and how our Zendesk Customer Support team uses Zendesk. Each topic is written and moderated by a member of the Zendesk Customer Support team. T...
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Full circle: Improve your customer experience night and day with schedules
Utilizing schedules in your Zendesk account can increase the likelihood of a positive interaction by setting expectations with your customers both during and after your business hours. This intera...
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Full Circle: Creating a great Agent Experience with Zendesk
This interactive “Full circle” session is about ways that you can create a great agent experience in your Zendesk Support account. By placing focus on your agents day-to-day you can create a clear...
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Full circle: Help more customers in less time by automating workflow
This interactive "Full circle" session is about automating time-consuming processes throughout your Zendesk Support account so that your agents are able to help more customers in less time. You ca...
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Knowledge Manager Roundtable discussions
The Knowledge Manager Roundtable is a panel of Zendesk customers who are responsible for the process of creating and managing content at their companies. They have shared their expertise on specifi...
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Knowledge Manager Roundtable: What are you doing to improve self-service?
The Knowledge Roundtable is a group of Zendesk customers who have responsibility for knowledge and self-service at their companies. They share their expertise with you here on a specific topic. Th...
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Knowledge Manager Roundtable: What is your process for maintaining knowledge base content?
The Knowledge Roundtable is a group of Zendesk customers who have some responsibility for the process of creating and managing content at their companies. They will share their expertise on a speci...
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Knowledge Manager Roundtable: How do you measure self-service activity and knowledge base usefulness?
The Knowledge Roundtable is a group of Zendesk customers who have some responsibility for the process of creating and managing content at their companies. They will share their expertise on a spec...