Jenny Gillett

1. Comunidade
2. Feedback - Voice (Talk)
3. Call Triggers

Hi Abhishek Vijay,  Thanks for reaching out, great to hear your use case and I'm happy to let you know that we will be addressing this as part of the roadmap we have planned for adding voice capabi...

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• Jenny Gillett
• Criado 19 de outubro de 2021 11:26
• 0 voto

1. Comunidade
2. Feedback - Voice (Talk)
3. Calls drop out when accepting a callback request from 1300 number

Hi Sasha,  After further investigation with the advocacy and the dev team regarding the feedback in this post. It does appear that we have an issue with the callback capability being set up on a to...

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• Jenny Gillett
• Criado 19 de outubro de 2021 10:18
• 0 voto

1. Comunidade
2. Feedback - Voice (Talk)
3. Coach agents while on a call

Hi Priscilla,  Thank you for taking the time to write on our community. Yes I'm familiar with the capability you are looking for, the "Whisper" capability of our Listen and Barge feature in Talk wa...

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• Jenny Gillett
• Criado 13 de setembro de 2021 14:35
• 0 voto

1. Comunidade
2. Feedback - Voice (Talk)
3. Re-configure Live Calls View to also show incoming calls

Hi Andrew,  Thanks for taking the time to write in, unfortunately, it is not possible to customise the Live calls dashboard and this is not something we have on our roadmap we do however have some ...

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• Jenny Gillett
• Criado 13 de setembro de 2021 08:23
• 0 voto

1. Comunidade
2. Feedback - Voice (Talk)
3. Calls drop out when accepting a callback request from 1300 number

Hi Sacha,  Thanks for posting, this sounds like a bug and will need some investigation.  In order for us to do that you will need to raise a support ticket as it will not be picked up in this forum...

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• Jenny Gillett
• Criado 26 de agosto de 2021 15:36
• 0 voto

1. Talk
2. ...
3. Talk basics
4. Understanding Talk Embedded voice

Hi Kobe,  There is no way of fixing the "Caller Unknown" behaviour right now, unfortunately. Having said that we are working on the next iteration of this behaviour where we will be allowing the in...

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• Jenny Gillett
• Criado 7 de janeiro de 2021 17:10
• 1 voto

1. Comunidade
2. Feedback - Voice (Talk)
3. Talk - agents remain available after missed call

Hi all This is in our top feature requests and is just as high on our backlog. I don't have any dates to share with you right now but I assure you we have not forgotten about it and we understand t...

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• Jenny Gillett
• Criado 25 de maio de 2018 15:49
• 0 voto

1. Comunidade
2. Feedback - Voice (Talk)
3. Agent Talk status for reporting purposes

Hi Dionne,  Thank you for your feedback, This is an interesting use case, I can understand why you would prefer to rely on the data coming directly from Zendesk into you your payroll system, unfort...

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• Jenny Gillett
• Criado 20 de abril de 2017 13:44
• 2 votos

1. Comunidade
2. Feedback - Voice (Talk)
3. option for talk agents to set status

Hi Emma and Sebastiaan,  This is feedback that we’ve heard from many customers and more granular reporting and flexibility around agent status. It is something that we’re looking into but it’s not ...

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• Jenny Gillett
• Criado 20 de abril de 2017 10:53
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Is there a way to automatically make abandoned calls into tickets?

Hi all,  We are happy to announce that Zendesk Talk can now create tickets for abandoned calls.  Here is the documentation on how to set it up.  Thanks Jenny

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• Jenny Gillett
• Criado 10 de janeiro de 2017 10:30
• 0 voto