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JJ Miclat

Entrou em 14 de abr. de 2021

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Última atividade em 25 de fev. de 2025

Zendesk Product Manager

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Atividade mais recente por JJ Miclat

JJ Miclat comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Hey Danny Chrismas!

Re spacing: The new product tray follows the spacing for our Garden menu component - https://garden.zendesk.com/components/menu

This brings more consistency to all menu experiences throughout the product, since most of them are using the Garden menu component. Since the product tray is by far the most prominent menu in the product, we would certainly be up to making changes if we found usability was not ideal for large volume of users. A great thing for us to test and iterate on in the future!

Re hover: Yes! The menu items will change to light blue on hover or focus (with a darker blue bar on the left side) and a darker blue to indicate current selection. This image might be helpful to illustrate this -

Exibir comentário · Publicado 25 de fev. de 2025 · JJ Miclat

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JJ Miclat comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Hey Jason!

 

I hear you, and other customers have as well. 

 

Last year, we launched the ability for admins to customize their Agent Workspace (for their agents), via Layout Builder. You'll be able to change the:

  • order of messages in the conversation log, you could configure messages to show up in ascending or descending order based on what time they were delivered
  • position of the composer versus the conversation log, you configure the composer to be at the top and the log to be at the bottom, or vice-versa

Layout Builder is only available for Enterprise customers today, but we're looking to open it up to Professional customers by H2 of this year. 

 

Hope this helps!
 

Cheers,

JJ

Exibir comentário · Publicado 29 de mar. de 2024 · JJ Miclat

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JJ Miclat comentou,

ComentárioTicket basics

Hey folks!

We're looking to open up Layout Builder to additional plans in 2024.

Extending a warm invite for everyone on this thread to join us on Tuesday, November 14th at 11 AM CDT for our live PM Roundtable on Layout Builder for Agent Workspace community event, where you'll get to live chat with Paul Von, myself, and other PMs looking after customization at Zendesk.

We'll be going over the 2024 roadmap and long-term vision of Layout Builder, in addition to our customization strategy around Agent Workspace.

We'll then open it up to the floor for discussion on any questions regarding Layout Builder, feedback on the current state of the product, feedback on our roadmap, feature requests regarding Agent Workspace customization that you would like to see us bake in, sharing best practices around creating custom layouts, and so much more.

We'd love to see y'all there!

Cheers,
JJ

Exibir comentário · Publicado 07 de nov. de 2023 · JJ Miclat

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JJ Miclat comentou,

ComentárioSetting up Agent Workspace

Hey folks!

Extending a warm invite for everyone on this thread to join us on Tuesday, November 14th at 11 AM CDT for our live PM Roundtable on Layout Builder for Agent Workspace community event, where you'll get to live chat with Paul Von, myself, and other PMs looking after customization at Zendesk.

We'll be going over the 2024 roadmap and long-term vision of Layout Builder, in addition to our customization strategy around Agent Workspace.

We'll then open it up to the floor for discussion on any questions regarding Layout Builder, feedback on the current state of the product, feedback on our roadmap, feature requests regarding Agent Workspace customization that you would like to see us bake in, sharing best practices around creating custom layouts, and so much more.

We'd love to see y'all there!

Cheers,
JJ

Exibir comentário · Publicado 07 de nov. de 2023 · JJ Miclat

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JJ Miclat comentou,

ComentárioTicket customization

Hey folks!

Extending a warm invite for everyone on this thread to join us on Tuesday, November 14th at 11 AM CDT for our live PM Roundtable on Layout Builder community event, where you'll get to live chat with Paul Von, myself, and other PMs looking after customization at Zendesk.

We'll be going over the 2024 roadmap and long-term vision of Layout Builder, in addition to our customization strategy around Agent Workspace.

We'll then open it up to the floor for discussion on any questions regarding Layout Builder, feedback on the current state of the product, feedback on our roadmap, feature requests regarding Agent Workspace customization that you would like to see us bake in, sharing best practices around creating custom layouts, and so much more.

We'd love to see y'all there!

Cheers,
JJ

Exibir comentário · Publicado 07 de nov. de 2023 · JJ Miclat

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JJ Miclat comentou,

ComentárioTicket customization

Hey folks!

Extending a warm invite for everyone on this thread to join us on Tuesday, November 14th at 11 AM CDT for our live PM Roundtable on Layout Builder community event, where you'll get to live chat with Paul Von, myself, and other PMs looking after customization at Zendesk.

We'll be going over the 2024 roadmap and long-term vision of Layout Builder, in addition to our customization strategy around Agent Workspace.

We'll then open it up to the floor for discussion on any questions regarding Layout Builder, feedback on the current state of the product, feedback on our roadmap, feature requests regarding Agent Workspace customization that you would like to see us bake in, sharing best practices around creating custom layouts, and so much more.

We'd love to see y'all there!

Cheers,
JJ

Exibir comentário · Publicado 07 de nov. de 2023 · JJ Miclat

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JJ Miclat comentou,

ComentárioTicket customization

Hey Scott Patterson,

Thanks for your patience! The ability to change the order of messages and/or alter the location of the composer is now live. If you've signed up for the Layout Builder EAP, you should already see it in your account. More info here - https://support.zendesk.com/hc/en-us/articles/6070249202202

Cheers,
JJ

Exibir comentário · Publicado 25 de out. de 2023 · JJ Miclat

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JJ Miclat comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Hey everyone,

We appreciate your feedback on this topic and would love to hear more directly from you live. Please join us on Thursday, April 25th at 9 AM PDT for our PM Roundtable.

It'll be an open discussion on what is and isn't working with the recent UI changes regarding Agent Workspace. The product team would also like feedback on enhancements they plan on making in Agent Workspace, so we can design the experience tailored to your CX needs.

The link to register can be found here, we'd love to see you all there.

Cheers,
JJ

Exibir comentário · Publicado 13 de abr. de 2023 · JJ Miclat

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JJ Miclat comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Hey everyone,

We appreciate your feedback on this topic and would love to hear more directly from you live. Please join us on Thursday, April 25th at 9 AM PDT for our PM Roundtable.

It'll be an open discussion on what is and isn't working with the recent UI changes regarding Agent Workspace. The product team would also like feedback on enhancements they plan on making in Agent Workspace, so we can design the experience tailored to your CX needs.

The link to register can be found here, we'd love to see you all there.

Cheers,
JJ

Exibir comentário · Publicado 13 de abr. de 2023 · JJ Miclat

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JJ Miclat comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Hey everyone,

We appreciate your feedback on this topic and would love to hear more directly from you live. Please join us on Thursday, April 25th at 9 AM PDT for our PM Roundtable.

It'll be an open discussion on what is and isn't working with the recent UI changes regarding Agent Workspace. The product team would also like feedback on enhancements they plan on making in Agent Workspace, so we can design the experience tailored to your CX needs.

The link to register can be found here, we'd love to see you all there.

Cheers,
JJ

Exibir comentário · Publicado 13 de abr. de 2023 · JJ Miclat

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