JJ Miclat
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Atividade mais recente por JJ Miclat-
JJ Miclat comentou,
And hey y'all!We hear you, in Agent Workspace the position of the conversation log is now at the top and the composer is at the bottom, and the order of messages in the conversation log is now olde...
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JJ Miclat comentou,
Hey Olivier MAS! Placing custom field(s) in a form above the type/priority fields should keep them there (also just double-confirmed this in my demo account), this looks like an issue/regression yo...
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JJ Miclat criou um artigo,
Insights do Evento PM do Espaço de trabalho do agente
Caros clientes da Zendesk,JJ aqui, Gerente de produto do grupo do Espaço de trabalho do agente. Sua transparência e probabilidade de nos dizer quando estamos fazendo algo certo ou errado é o que to...
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JJ Miclat comentou,
Howdy folks! JJ here, Group Product Manager at Zendesk, In regards to the feedback around the requester displaying on ticket tabs instead of the subject - we hear you, appreciate you being transpar...
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JJ Miclat comentou,
Comentário oficial Howdy folks! JJ here, Group Product Manager at Zendesk, In regards to the feedback of the reply box now being at the bottom instead of the top of the interface, and the order of conversation messag...
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JJ Miclat comentou,
Comentário oficial Howdy folks! JJ here, Group Product Manager at Zendesk. We can't have the most recent comments at the top like it was before. We shouldn't even have to scroll down to see the latest comment. Very...
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JJ Miclat comentou,
Hey Garegin Asatryan!Moving the macro menu to the left side of the interface was an intentional decision on Zendesk’s end for the following reasons: This enables us (from a design & implementation...
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JJ Miclat comentou,
We've reduced the vertical spacing between ticket fields (while still taking aesthetics into account), and removed the horizontal separator between the Brand and the Requester field, so that we max...
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JJ Miclat comentou,
Hey Kilian, Sophal Seang, and Tuomas Savonius, Good news - we're working on functionality to have the conversation log automatically jump to the top of the latest message in Agent Workspace, rather...
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JJ Miclat comentou,
Hey William Sedgwick! We hear you loud-and-clear. We're working on adding a visual display of who was CC'd in each email message into Agent Workspace - should be available in a couple months, I'll ...