JJ Miclat

Hey Danny Chrismas!

Re spacing: The new product tray follows the spacing for our Garden menu component - https://garden.zendesk.com/components/menu

This brings more consistency to all menu experiences throughout the product, since most of them are using the Garden menu component. Since the product tray is by far the most prominent menu in the product, we would certainly be up to making changes if we found usability was not ideal for large volume of users. A great thing for us to test and iterate on in the future!

Re hover: Yes! The menu items will change to light blue on hover or focus (with a darker blue bar on the left side) and a darker blue to indicate current selection. This image might be helpful to illustrate this -

A Zendesk tem o prazer de anunciar o lançamento de uma nova versão da bandeja de produtos! 

Este anúncio inclui os seguintes tópicos:

• O que está mudando?
• Por que a Zendesk está fazendo essa alteração?
• O que devo fazer?

O que está mudando?

A bandeja de produtos é onde os usuários do Zendesk podem alternar facilmente entre diferentes produtos Zendesk. Consulte o artigo sobre a alternância entre os produtos Zendesk. Com esse novo lançamento, estamos introduzindo várias melhorias para aprimorar sua experiência:

• Novos ícones para todos os produtos para fornecer uma aparência nova e moderna.
• Pedido de produtos atualizado para melhorar a usabilidade.
• Uma estética monocromática para uma apresentação visual mais limpa e acessibilidade aprimorada.
• Atualização de nomes de produtos para refletir melhor a finalidade de cada um. Todos os outros nomes de produto permanecem inalterados.
  • Conhecimento (antigo Guide)
  • Voz (antigo Talk)
  • Análise (antigo Explore)
  • Comunidade (antigo Gather)
  • Vendas (antigo Sell)

Por que a Zendesk está fazendo essa alteração? 

Essas atualizações fazem parte do nosso compromisso de adotar as novas convenções de nomenclatura de produtos da Zendesk, desenvolvidas para comunicar com mais clareza a funcionalidade de cada produto. Os clientes já devem ter notado esses novos nomes em nossos materiais de marketing e outras comunicações. Esse lançamento marca mais um passo importante no alinhamento de nossas referências de produtos em todo o ecossistema da Zendesk.

Além das atualizações de nomenclatura, estamos nos concentrando em melhorar a acessibilidade para garantir que todos os usuários possam navegar com eficiência por nossos produtos.

O que devo fazer? 

Recomendamos que os clientes informem seus agentes sobre essas futuras alterações, especialmente as atualizações de nomes de produtos. Essa comunicação proativa ajudará a reduzir qualquer possível confusão e a economizar tempo durante a transição.

Em caso de dúvidas ou comentários a respeito deste anúncio, visite nosso fórum da comunidade, em que coletamos e gerenciamos o feedback dos clientes sobre os produtos. Para obter assistência geral com seus produtos Zendesk, entre em contato com o Suporte ao cliente Zendesk.

Hey Jason!

I hear you, and other customers have as well. 

Last year, we launched the ability for admins to customize their Agent Workspace (for their agents), via Layout Builder. You'll be able to change the:

• order of messages in the conversation log, you could configure messages to show up in ascending or descending order based on what time they were delivered
• position of the composer versus the conversation log, you configure the composer to be at the top and the log to be at the bottom, or vice-versa

Layout Builder is only available for Enterprise customers today, but we're looking to open it up to Professional customers by H2 of this year. 

Hope this helps!
 

Cheers,

JJ

Hey folks!

We're looking to open up Layout Builder to additional plans in 2024.

Extending a warm invite for everyone on this thread to join us on Tuesday, November 14th at 11 AM CDT for our live PM Roundtable on Layout Builder for Agent Workspace community event, where you'll get to live chat with Paul Von, myself, and other PMs looking after customization at Zendesk.

We'll be going over the 2024 roadmap and long-term vision of Layout Builder, in addition to our customization strategy around Agent Workspace.

We'll then open it up to the floor for discussion on any questions regarding Layout Builder, feedback on the current state of the product, feedback on our roadmap, feature requests regarding Agent Workspace customization that you would like to see us bake in, sharing best practices around creating custom layouts, and so much more.

We'd love to see y'all there!

Cheers,
JJ

Hey folks!

Extending a warm invite for everyone on this thread to join us on Tuesday, November 14th at 11 AM CDT for our live PM Roundtable on Layout Builder for Agent Workspace community event, where you'll get to live chat with Paul Von, myself, and other PMs looking after customization at Zendesk.

We'll be going over the 2024 roadmap and long-term vision of Layout Builder, in addition to our customization strategy around Agent Workspace.

We'll then open it up to the floor for discussion on any questions regarding Layout Builder, feedback on the current state of the product, feedback on our roadmap, feature requests regarding Agent Workspace customization that you would like to see us bake in, sharing best practices around creating custom layouts, and so much more.

We'd love to see y'all there!

Cheers,
JJ

Hey folks!

Extending a warm invite for everyone on this thread to join us on Tuesday, November 14th at 11 AM CDT for our live PM Roundtable on Layout Builder community event, where you'll get to live chat with Paul Von, myself, and other PMs looking after customization at Zendesk.

We'll be going over the 2024 roadmap and long-term vision of Layout Builder, in addition to our customization strategy around Agent Workspace.

We'll then open it up to the floor for discussion on any questions regarding Layout Builder, feedback on the current state of the product, feedback on our roadmap, feature requests regarding Agent Workspace customization that you would like to see us bake in, sharing best practices around creating custom layouts, and so much more.

We'd love to see y'all there!

Cheers,
JJ

Hey folks!

Extending a warm invite for everyone on this thread to join us on Tuesday, November 14th at 11 AM CDT for our live PM Roundtable on Layout Builder community event, where you'll get to live chat with Paul Von, myself, and other PMs looking after customization at Zendesk.

We'll be going over the 2024 roadmap and long-term vision of Layout Builder, in addition to our customization strategy around Agent Workspace.

We'll then open it up to the floor for discussion on any questions regarding Layout Builder, feedback on the current state of the product, feedback on our roadmap, feature requests regarding Agent Workspace customization that you would like to see us bake in, sharing best practices around creating custom layouts, and so much more.

We'd love to see y'all there!

Cheers,
JJ

Hey Scott Patterson,

Thanks for your patience! The ability to change the order of messages and/or alter the location of the composer is now live. If you've signed up for the Layout Builder EAP, you should already see it in your account. More info here - https://support.zendesk.com/hc/en-us/articles/6070249202202

Cheers,
JJ

Hey everyone,

We appreciate your feedback on this topic and would love to hear more directly from you live. Please join us on Thursday, April 25th at 9 AM PDT for our PM Roundtable.

It'll be an open discussion on what is and isn't working with the recent UI changes regarding Agent Workspace. The product team would also like feedback on enhancements they plan on making in Agent Workspace, so we can design the experience tailored to your CX needs.

The link to register can be found here, we'd love to see you all there.

Cheers,
JJ

Hey everyone,

We appreciate your feedback on this topic and would love to hear more directly from you live. Please join us on Thursday, April 25th at 9 AM PDT for our PM Roundtable.

It'll be an open discussion on what is and isn't working with the recent UI changes regarding Agent Workspace. The product team would also like feedback on enhancements they plan on making in Agent Workspace, so we can design the experience tailored to your CX needs.

The link to register can be found here, we'd love to see you all there.

Cheers,
JJ