JJ Miclat
-
Atividade total59
-
Última atividade
-
Membro desde
-
Seguindo0 usuário
-
Seguido por1 usuário
-
Votos6
-
Assinaturas35
Comentários
Atividade recente por JJ Miclat-
Howdy folks! JJ here, Group Product Manager at Zendesk, In regards to the feedback around the requester displaying on ticket tabs instead of the subject - we hear you, appreciate you being transpar...
-
Comentário oficial Howdy folks! JJ here, Group Product Manager at Zendesk, In regards to the feedback of the reply box now being at the bottom instead of the top of the interface, and the order of conversation messag...
-
Comentário oficial Howdy folks! JJ here, Group Product Manager at Zendesk. We can't have the most recent comments at the top like it was before. We shouldn't even have to scroll down to see the latest comment. Very...
-
Hey Garegin Asatryan!Moving the macro menu to the left side of the interface was an intentional decision on Zendesk’s end for the following reasons: This enables us (from a design & implementation...
-
We've reduced the vertical spacing between ticket fields (while still taking aesthetics into account), and removed the horizontal separator between the Brand and the Requester field, so that we max...
-
Hey Kilian, Sophal Seang, and Tuomas Savonius, Good news - we're working on functionality to have the conversation log automatically jump to the top of the latest message in Agent Workspace, rather...
-
Hey William Sedgwick! We hear you loud-and-clear. We're working on adding a visual display of who was CC'd in each email message into Agent Workspace - should be available in a couple months, I'll ...
-
Hi all, We've heard your feedback loud-and-clear, and have reduced the vertical spacing between ticket fields (while still taking aesthetics into account), and removed the horizontal separator bet...
-
Hey Yvey Colla, Bryan Haeussler, & Katya Stefanova, The ability to change text color in the rich-text editor in Support is only available if your account has Agent Workspace turned on. If you are s...
-
Hey dave.passaro!As of a couple weeks ago, the ticket.sendMessage endpoint now works with Zendesk Messaging, and Social Messaging channels (through Sunshine Conversations), in addition to live chat...