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John Espina
Entrou em 13 de mai. de 2021
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Última atividade em 08 de nov. de 2023
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Atividade mais recente por John Espina
John Espina comentou,
This is a very helpful; article
Exibir comentário · Publicado 08 de nov. de 2023 · John Espina
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John Espina comentou,
Remember to share as many details as you can now so our team can provide the most helpful first reply.
Exibir comentário · Publicado 29 de jun. de 2023 · John Espina
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John Espina comentou,
Hi Matthew,
I created a ticket to assist you further regarding this issue. I will be sending you an email for further assistance. Kindly refer to this ticket #6866996.
For now, I will be closing this ticket to avoid confusion.
John Espina | Customer Advocate
Exibir comentário · Publicado 13 de ago. de 2021 · John Espina
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John Espina comentou,
Hi Matthew,
In regards to your concern, here's an article that will provide some steps that you can follow in enabling the chat on your agent/s.
Please see this link: https://support.zendesk.com/hc/en-us/articles/360002031267-How-can-I-fix-Zendesk-Chat-is-not-enabled-for-you-error-
I hope this helps,
John Espina | Customer Advocate
Exibir comentário · Publicado 12 de ago. de 2021 · John Espina
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John Espina comentou,
Hi Rachel,
In regards to your concern, there are some workarounds that you can perform to try re-evaluating the CSAT score of the customer.
Here are some article links that you can refer to: https://support.zendesk.com/hc/en-us/community/posts/203457806.
Also, there's a community article that you can check: https://support.zendesk.com/hc/en-us/community/posts/205873008-Reset-satisfaction-rating-to-allow-a-resend-after-improvement-of-situation
I hope this information helps.
John Espina | Customer Advocate
Exibir comentário · Publicado 12 de ago. de 2021 · John Espina
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John Espina comentou,
Hi Matt,
In regards to your concern, you can use OAuth 2 to authenticate all your application's API requests to Zendesk. OAuth provides a secure way for your application to access Zendesk data without having to store and use the passwords of Zendesk users, which is sensitive information.
Please check this article: https://support.zendesk.com/hc/en-us/articles/203663836-Using-OAuth-authentication-with-your-application
John Espina | Customer Advocate
Exibir comentário · Publicado 02 de jul. de 2021 · John Espina
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John Espina comentou,
Hi Edwin,
You can try this formula:
IF (([Ticket created - Date]=DATE_ADD(TODAY(),"day",-1)) AND ([Ticket created - Hour]>16))or (([Ticket created - Date]=TODAY()) AND ([Ticket created - Hour]<17))THEN[Ticket ID] ENDIFIt will give you this: https://www.evernote.com/l/AkCqHHz6LFVGf6vhd_qVcQU_clOmT5K0xTI
Exibir comentário · Publicado 30 de jun. de 2021 · John Espina
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John Espina comentou,
Hi Nilton,
In regards to that, you actually use the end-points on this article I provided before.
GET /v2/deals/:deal_id/associated_contacts
John Espina | Customer Advocate
Exibir comentário · Publicado 15 de mai. de 2021 · John Espina
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John Espina comentou,
Hi Nilton,
If a deal has multiple contacts associated with it, you're only able to export the primary contact on the deal. otherwise, you would need to use the API to pull all associated contacts https://developers.getbase.com/docs/rest/reference/associated_contacts
Exibir comentário · Publicado 11 de mai. de 2021 · John Espina
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John Espina comentou,
Hi Monica, I will be creating a ticket with regards to your concern about automation setup.
Exibir comentário · Publicado 06 de mai. de 2021 · John Espina
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