Jon Daniels

1. Zendesk updates
2. Announcements
3. Announcing a new password policy for Admin Center

Stephanie Braddell Currently, this change will only apply if you choose to migrate your account to the new policy, so nothing will change until you choose to migrate.

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• Jon Daniels
• Criado 24 de novembro de 2023 23:01
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Not possible to select language on login screen

Hi Lil! We addressed this a bit in your ticket regarding this, and with our investigation together it seems it was related to custom code in the theme itself.Please follow up on our ticket if your ...

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• Jon Daniels
• Criado 16 de novembro de 2023 21:30
• 0 voto

1. Comunidade
2. Feedback - Reporting and analytics (Explore)
3. Export All Report Feature for Admins

To add a bit of clarification from our prior conversation - you're looking to export the list of reports that is visible in Explore (along with the updated at, user who created, etc).I agree this w...

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• Jon Daniels
• Criado 5 de junho de 2023 20:48
• 1 voto

1. Comunidade
2. Developer - Zendesk APIs
3. Extract/export ticket data from Zendesk to another ticket platform using the API

Hi Sara!I would first start with this article to get some of the basics of what you can do: What are my ticket export options? For accounts on any plan, utilize the API. To export tickets in bulk,...

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• Jon Daniels
• Criado 9 de maio de 2023 13:40
• 1 voto

1. Comunidade
2. Feedback - Voice (Talk)
3. Call Routing to Secondary Groups

Thanks for the clarification, Lloyd! Talk only looks at the agent availability when the call routes to the group - if the agent is in a call, the agent is in a call (regardless of the group the cal...

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• Jon Daniels
• Criado 28 de abril de 2023 18:28
• 0 voto

1. Comunidade
2. Feedback - Voice (Talk)
3. Call Routing to Secondary Groups

For your first question, this should go to the agents that answered calls the longest ago - If possible, please reach out to us from within Zendesk directly and share any call examples that you are...

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• Jon Daniels
• Criado 24 de abril de 2023 23:18
• 0 voto

1. Comunidade
2. Feedback - Voice (Talk)
3. Call Routing to Secondary Groups

Can you clarify your question or issue further? If you have calls set to route to multiple groups, agents in the first group will be routed the call in a round robin fashion, after which the next g...

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• Jon Daniels
• Editado 19 de abril de 2023 19:39
• 0 voto

1. Comunidade
2. Feedback - Reporting and analytics (Explore)
3. Explore - How to generate a report to show any articles that have not been updated in the last 1 year?

This is a good idea, Andy!Currently the closest feature that's built-in (for Enterprise Guide and Suite Enterprise) is this "review article" feature in Guide, where articles can be set to remind th...

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• Jon Daniels
• Criado 3 de março de 2023 20:57
• 0 voto

1. Comunidade
2. Feedback - Reporting and analytics (Explore)
3. Add the field " Date article last updated" as a selectable column in Explore.

Your colleague already requested something in the same vein here: https://support.zendesk.com/hc/en-us/community/posts/5462447723034-Explore-How-to-generate-a-report-to-show-any-articles-that-have-...

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• Jon Daniels
• Criado 3 de março de 2023 20:51
• 0 voto

1. Agent guide
2. Ticket basics
3. Formatting options for agents

Hi Kayla - that's correct, in the comment editor in Support, you can only have the response be in a LTR or RTL language, there is no way to mix and match - in addition, the rich text comment editor...

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• Jon Daniels
• Criado 6 de outubro de 2022 22:29
• 0 voto