Joyce
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Joyce comentou,
Hello Elizabeth, When creating a side conversation child ticket, the composer doesn't have the option to toggle between internal and public notes. The side conversation page will only agents to wri...
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Joyce comentou,
Hello Karl, We apologize for the inconvenience and thank you for opening a ticket for this concern. Upon checking, our dedicated team is actively working on the investigation with our VOIP provider...
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Joyce comentou,
Hello Colin, A Requester report is a report that usually pulls data from users who submitted tickets while a Customer list shows all the users in the account regardless if they have tickets or not....
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Joyce comentou,
Hello James, 1. Zendesk recommends creating a Zendesk support address for each forwarded account instead. Though this workflow is recommended, this still depends on your use case. You can have 1:1 ...
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Joyce comentou,
Hello Vianne, I created a ticket for your inquiry as this will require us to check the details in your account. Our team will be in touch with you via email.
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Joyce comentou,
Hello Ubiquity Jhe Daryl Juson, A call is tagged as a 'missed call' when the agent fails to answer the call within the Call offering time limit configured in the Talk number. There are instances w...
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Joyce comentou,
Hello Lauren, Chatbots or any third-party tools whose purpose is to serve Guide articles will only send articles to requesters/end users that they have access to. If your articles are all restricte...
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Joyce comentou,
Hello Spyros, The "Require department" option will only appear in the pre-chat form if you have department/s that are enabled for Chat. In the Chat dashboard under Settings > Departments, there's a...
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Joyce comentou,
Hello Kenny, Moving your custom automation on top of the system automation may work. However, Zendesk has an inborn rule wherein Tickets are automatically closed 28 days after they're set to Solved...
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Joyce comentou,
Hello Cristina, Are you looking to translate the article title and content into different languages? If so, you can add a translated version of your article based on the languages enabled on your H...