Joyce
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Joyce comentou,
This request was closed and merged into request #11319833 "CSV export is not generating..."...".
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Joyce comentou,
Hi Cathy, Thank you for reaching out and for your patience while we are dealing with a high support request volume. Upon closely partnering with my team, we were able to determine that there's an ...
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Joyce comentou,
Hey Lara, When you migrated to the Enhanced CC and Followers Experience, the "Add CC" condition will be replaced by the "Add Follower". When an agent is added as a follower on a ticket, he will rec...
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Joyce comentou,
Hey Jameela, "Comment mode" is optional when using "Comment/description" in a macro. Though this condition is not required, it has an advantage when both conditions are added in a macro. If you nee...
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Joyce comentou,
Hey Lara, The automation Request customer satisfaction rating (System Automation) does not work on Talk tickets due to its condition "Privacy Is Ticket has public comments". Talk tickets do not inc...
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Joyce comentou,
Hello, The Reporting overview in the Support interface is not configurable. Adding tabs and bringing custom reports or dashboards on this page is not possible. This page will show built-in reports ...
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Joyce comentou,
Hi Yardi, You can change the name in the outgoing email notifications by setting a preferred name in the Name (optional) field for your support address. First, identify the email associated with yo...
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Joyce comentou,
That's great news, Larry! We'll be solving the ticket created for this.
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Joyce comentou,
Hi Larry, I'm going to create a ticket on your behalf so our team can get this resolved for you. You'll receive an email shortly stating your ticket has been created so feel free to reply back to t...
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Joyce comentou,
Hi Helen, A CSAT survey will be sent to the customer when the ticket meets all the conditions in the CSAT automation - the default CSAT automation is named Request customer satisfaction rating (Sys...