Joyce
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Atividade recente por Joyce-
Hello Itay, In order to preview an email template, you can create a test ticket with a personal email to see the new changes and tweak the template as needed. As there's no email template preview f...
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Hello Diego, Zendesk does not have any native integration with Google Voice. I also found this post from the Google Voice forum, which mentioned, Google Voice is intended for individual use, not in...
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Hello Farisa, One of our product managers confirmed in this community post that the ability to create multi-select fields in user and organization is already in our roadmap. Though this was not com...
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Hi Itay, Holidays would need to be added manually to your Schedules and you can schedule holidays up to 2 years in advance. There's currently no option or integration available to add the holiday a...
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Hello Mark, Creating voicemail tickets that are similar to call tickets created from a Zendesk Talk number can only be achieved when using Talk Partner Edition API. If the voicemail is being sent t...
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Hello, I created a ticket for your question so we could gather more details. Our team will further assist you via email.
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Hi David, I created a ticket for your question so we could gather more details. Our team will further assist you via email.
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Hello Greg, When a follow-up ticket is created by an end user, comment data placeholders will be suppressed which will affect notifications coming out to any end users that are part of the ticket. ...
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Hello SIMFaz Suporte, I see the ticket you opened for this query and my colleague suggested that you disable the setting Automatically embed web widget in your help center and then add your widget ...
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Hi Virginia, JSON exports of tickets contain links to the various attachments as: https://subdomain.zendesk.com/api/v2/attachments/ATTACHMENT_ID.jsonIn order to download the attachments associated ...