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JR Lausin

Entrou em 13 de mai. de 2021

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Última atividade em 25 de jan. de 2025

Zendesk Customer Care

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JR Lausin comentou,

Comentário na comunidade Feedback - Ticketing system (Support)
HI Aleksei,
 
Thanks for contacting Zendesk Support! We apologize for the issue you're encountering.  Regarding Banning user by their device ID unfortunately this is not possible as of the moment. If the user is using same email you can add it to our blocklist https://support.zendesk.com/hc/en-us/articles/6136740916250-Understanding-the-allowlist-and-blocklist
 
Regarding the CSAT issue have you tried adding a no-satisfaction tag to these ticket then modify your csat automation and add the condition that tag does not contain no-satisfaction this way the automation will only fire when this tag is not added.
 
Sincerely,
 
 

Exibir comentário · Publicado 25 de jan. de 2025 · JR Lausin

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JR Lausin comentou,

ComentárioEnd users and organizations
At this time, there is not a method to bulk delete organizations from within the agent interface. We recommend leveraging our API with a custom script

Exibir comentário · Publicado 13 de jun. de 2024 · JR Lausin

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JR Lausin comentou,

ComentárioEnd users and organizations
Hi Patrick,
 
You're actually correct, deleting an organization would only affect the organization and not the users, tickets and other data that are tied to that org.  a. It may be worth taking a look at our app marketplace to see if there's a 3rd party integration available.  For example: GDPR Search Destroy (https://www.zendesk.com/marketplace/apps/support/206749/gdpr-search--destroy/)  or GDPR Compliance app (https://www.zendesk.com/marketplace/apps/support/200668/gdpr-compliance/). 
 
b. Otherwise, see how to bulk delete users: https://support.zendesk.com/hc/en-us/articles/4408883543450
-How-do-I-bulk-delete-organizations-and-users-in-Zendesk-Support- And tickets:
 
 https://support.zendesk.com/hc/en-us/articles/4408830952474-How-can-I-bulk-delete-closed-tickets-
 
Sincerely,
 

Exibir comentário · Publicado 28 de mai. de 2024 · JR Lausin

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JR Lausin comentou,

ComentárioZendesk messaging
Hi Muhammad,
 
Thanks for contacting Zendesk Support!
 
If your account has the Zendesk Agent Workspace and social messaging channels or web messaging channels enabled, your agents can rely on the notifications list to show their count of unread messaging tickets.
 
Please check this article:
 
https://support.zendesk.com/hc/en-us/articles/4408820183066-Can-I-receive-desktop-or-browser-notifications-when-tickets-are-created-or-updated
 
Sincerely,

Exibir comentário · Publicado 27 de mai. de 2024 · JR Lausin

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JR Lausin comentou,

ComentárioEnd users and organizations
Hi Patrick,
 
Any users that were assigned to the organization will be removed from the organization (since it doesn't exist anymore) and the organization will be removed from any tickets it was assigned to. Any business rules you set up using the organization you deleted will no longer function properly.
 
Please check this article
https://support.zendesk.com/hc/en-us/articles/4408846640410-Managing-organizations
 

Exibir comentário · Publicado 27 de mai. de 2024 · JR Lausin

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JR Lausin comentou,

ComentárioWeb Widget documentation
Hi,
 
Thanks for contacting Zendesk Support!
You might want to check Advanced AI it's an add on in your account so you can use bot please check this article.
 
https://support.zendesk.com/hc/en-us/articles/5524125586330-About-Zendesk-Advanced-AI
 
 
 
 

Exibir comentário · Publicado 27 de abr. de 2024 · JR Lausin

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JR Lausin comentou,

Comentário na comunidade Q&A - Chat, messaging, and widgets
Hi Lala,
 
We do have an article that will guide you to your desired behavior. 
 
https://support.zendesk.com/hc/en-us/articles/4408820799130-Can-I-restrict-Chat-support-to-a-specific-group-of-users-on-the-help-center
 
Sincerely,
 
 
 

Exibir comentário · Publicado 09 de mar. de 2024 · JR Lausin

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JR Lausin comentou,

ComentárioThird party and social messaging channels
Hi JJ,
 
I don't believe we have that feature yet. could you provide us more of your use case so we can check if  there's any work around for you request?
 
Sincerely,

Exibir comentário · Publicado 06 de mar. de 2024 · JR Lausin

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JR Lausin comentou,

ComentárioSlack integration
Hi Matt,
 
Upon checking on the ticket it seems your reinstalling the app restored the functionality. Rest assured that the agent will get back with you to assist you further with your additional concerns as this is best handled on a ticket.
 
Sincerely,

Exibir comentário · Publicado 22 de fev. de 2024 · JR Lausin

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JR Lausin comentou,

ComentárioReporting and analytics for help center
Hi Monica,
 
You can use the Tickets created / search ratio to understand submissions from your help center more generally.
 
A high ticket to search ratio indicates that your customers are not performing as many searches prior to submitting their tickets. A low ticket to search ratio indicates that your customers are searching and not submitting as many tickets afterward.
 
SIncerely,
 
 

Exibir comentário · Publicado 20 de fev. de 2024 · JR Lausin

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