Jupete Manitas
-
Atividade total263
-
Última atividade
-
Membro desde
-
Seguindo0 usuário
-
Seguido por2 usuários
-
Votos0
-
Assinaturas93
Comentários
Atividade recente por Jupete Manitas-
Hi there, thanks for writing in! We don't see in our docs that the bearer token (Webhook security and authentication) for webhook will expire. However, have you tried checking your API limits and y...
-
Hi Andrew, Thank you for the additional context. This functionality is an in-product feature of Outlook and this is not rendered in Zendesk when it forwards an email and is converted as a ticket i...
-
You are welcome, Nacho! We hope that works!
-
Hi Adam, In terms of the comment text of the end-user, you can make use of the placeholders as your nearest option/workaround. In creating triggers or macros, you can add the available placeholder...
-
Hi Muhammad, thanks for writing in! We do not have exact best practices documentation but it still depends on your workflow. Are you planning to clean up your users stored in our Zendesk interface?...
-
Hi Ong Chin Sin, thanks for writing in! There is no native functionality that caters to different password policies directly. Users will share access or password security level. I recommend checki...
-
Hi Joanne, thanks for writing in! It is a limitation as we checked at the moment. Also, It is mentioned in this article and this part particularly "Reassigning an article to an agent", says that "...
-
Hi Ibrahim, thanks for writing in! If you are seeing messages in your browser's console window related to CORS then please check this troubleshooting guide - How can I troubleshoot CORS?. Otherwis...
-
Hi Paul, thanks for writing in! That is correct that the agent workspace has reduced our access to customer IPs. However, you may check the post from one of our product managers here: No IPs avail...
-
Hi Ong Chin Sin, thanks for writing in! Natively, there is no service account for API purposes. In Zendesk, you must be a certified user (agent/admin) when using the API and the best practice would...