Jupete Manitas
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Atividade recente por Jupete Manitas-
You are welcome, Derek! Feedback for Talk can be posted here Feedback on Talk. But I found a similar request already which you can upvote and this is the link Customize / Edit Ringtone for Incomin...
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Hi Derek, Thanks for writing in! I just want to confirm if you are referring to control the ringtone when a call comes in via the Talk console? Because if this is the case, when agents received a ...
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Hi Zhang, Thanks for writing in! You can use a third-party talk provider by having a Talk Partner edition plan first then integrate your 3rd party provider. You can also discuss this with your sal...
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Hi Michael, I'm afraid, there is no other way. Our documentation suggested using the exporting the theme or using style.css file and using curlybars expressions in HTML. Thank you!
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Hi Michael, Thanks for writing! You may want to look into this article Using variables in CSS and HTML. It will provide you guidance on how you can use variables in CSS and variables in Curlybars ...
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Hi Jiri, Thanks for writing! Currently, Light agents did not change to Contributor. Light agents remain as described here Understanding and setting light agent permissions under collaboration feat...
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Hi Bob, Thanks for writing in! May I ask if you are still unable to update your user profile up to this time? You will just navigate and click away from your user profile. That should save your ne...
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Hi Alex, Thanks for writing! It seems you want the submitter or requester from your form to be the ticket requester when a ticket is created in your Zendesk. This is possible and you may want to ...
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Hi Mihaela, Please allow me to look into this further so I'll be creating a ticket for you and please expect an email shortly. Thank you!
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Hi Daniel, Thanks for writing! Unfortunately, that is something not yet available on the native features of Light agents. Currently, the agent forwarding is intended for regular agents receiving e...