Jupete Manitas
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Jupete Manitas comentou,
Hi Jessica, thanks for writing in! We have responded on the ticket you've created and we can continue from there. Otherwise, please let me know. These documents cover what options are available on...
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Jupete Manitas comentou,
Hi Wendy, thanks for writing in! Upon using the beta, it looks like the Decompose option is not yet available but Drill in is available. If you try to use the Beta option, please continue sending y...
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Jupete Manitas comentou,
Hi Max, thanks for writing in! Once the subscription of the account has ended, in general our access will no longer be available including access to the API endpoints. We recommend exporting your d...
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Jupete Manitas comentou,
Hi Josh, Hi Seneca, Thanks for writing in! Seneca is correct, right now your use case which will allow only 'certain people' or users to view tickets from other 'certain' people from within their ...
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Jupete Manitas comentou,
Hi Lynn, thanks for writing in. It is native at the moment that when you suspend a user there isn't a ticket to be created including calls. As guided here, Suspending a user: "Suspended users also...
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Jupete Manitas comentou,
Hi Sam, thanks for writing in! This audit log does not include integration like Salesforce however, you may use the Viewing the integration log that includes Salesforce integration instead. For Sa...
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Jupete Manitas comentou,
Hi Michael, thanks for writing in! By any chance did you come across Using the Jira field syncing feature? The field syncing feature allows near real-time data sync between Zendesk Support and Jira...
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Jupete Manitas comentou,
Hi Clint, thank you for writing in! Can you share more about the threshold? Generally, there is no option yet to set/define/drill when viewing Support topics but it is per brand of your help cente...
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Jupete Manitas comentou,
Hi Mark, thank you for writing in! There is a limit to creating management permissions from the user segment to edit permissions and publish permissions as described here, however, if you are look...
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Jupete Manitas comentou,
Hi Masey, thank you for writing in! As per looking into the issue being raised here it was submitted internally and is being worked out by our internal dev teams. If you have the same behavior, yo...