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Karen Beltran's Avatar

Karen Beltran

Entrou em 16 de mai. de 2021

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Última atividade em 04 de jun. de 2024

Zendesk Customer Care

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Atividade mais recente por Karen Beltran

Karen Beltran comentou,

ComentárioHow to report on Talk and Text

Hi Anqi Chen ! This requires further investigation hence I will create a ticket so that we can clarify it for you. 

Exibir comentário · Publicado 04 de jun. de 2024 · Karen Beltran

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Karen Beltran comentou,

ComentárioHow to manage phone numbers in Talk

Hi Mayra
We need to get more information regarding your concern. I'll go ahead and create a ticket for you.

Exibir comentário · Publicado 22 de mai. de 2024 · Karen Beltran

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Karen Beltran comentou,

ComentárioTeam members and groups

Hi Venkat Bellamkonda

With regards to enabling Omnichannel Routing the account setup should meet the following setup below. 

You can refer to this related article. https://support.zendesk.com/hc/en-us/articles/4409149119514

• The Agent Workspace (https://support.zendesk.com/hc/en-us/articles/4408821259930) must be activated for your account.
• If your account has a Chat subscription, native messaging or Sunshine Conversations must also be activated.
• You can't be using live chat.

Further information is provided on your existing Support Ticket with us which is 11486615.

Exibir comentário · Editado 05 de mai. de 2023 · Karen Beltran

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Karen Beltran comentou,

Comentário na comunidade Q&A - Tickets and email

Hi Daniel Imbach TEST

This is an expected behavior. What you can do is check on the Ticket Events to see the list of cc users. 

Exibir comentário · Publicado 02 de fev. de 2023 · Karen Beltran

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Karen Beltran comentou,

Comentário na comunidade Q&A - Tickets and email

Hi Arielle B

You might want to check on the ticket events first to see what trigger is causing it. After that, you'll just need to deactivate that trigger. 

Here's how. : https://support.zendesk.com/hc/en-us/articles/4408882237722-Managing-triggers#topic_jvv_kqy_tb

To deactivate a trigger

  1. In Admin Center, click  Objects and rules in the sidebar, then select Business rules > Triggers.
  2. On the Triggers page, locate the trigger you want to deactivate.
  3. Hover your mouse over the trigger to display the options menu icon () and select Deactivate. The trigger’s status is changed to Inactive.

Exibir comentário · Publicado 02 de fev. de 2023 · Karen Beltran

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Karen Beltran comentou,

ComentárioViewing and using dashboards
Hi Paul,

Unfortunately, this is not yet possible. You might want to check this related community post about this. 

https://support.zendesk.com/hc/en-us/community/posts/4409222585114/comments/4409227971482
 
For now, this is the only option.
 
Exporting dashboard tabs and reports. 

Exibir comentário · Publicado 28 de dez. de 2022 · Karen Beltran

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Karen Beltran comentou,

Comentário na comunidade Q&A - Sales CRM (Sell)

Hi Admin eVolpe


It is not possible to make the checkbox field type required for leads, contacts, or deals. To make a custom field required, you will need to choose a different field type. 

For more information, see the article: Working with mandatory fields.

Exibir comentário · Publicado 27 de dez. de 2022 · Karen Beltran

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Karen Beltran comentou,

ComentárioRouting

Hi Jason Smith, seems you already have an existing ticket about the issue. We'll go ahead and proceed with the discussion there. 

Exibir comentário · Publicado 28 de set. de 2022 · Karen Beltran

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Karen Beltran comentou,

ComentárioUsing email in Sell
Hi ,
I created a ticket on your behalf and will send it to you via email so we can discuss your xxx concern further.Thank you!

Exibir comentário · Publicado 17 de ago. de 2022 · Karen Beltran

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Karen Beltran comentou,

ComentárioUsing Sell smart lists
Hi Dan, 

I can see here that you also have an open ticket id: 10663777 with the same concern. We'll go ahead and continue the conversation from there. 

Thanks! 

Exibir comentário · Publicado 04 de ago. de 2022 · Karen Beltran

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