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Katarzyna Karpinska's Avatar

Katarzyna Karpinska

Entrou em 14 de abr. de 2021

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Última atividade em 19 de dez. de 2024

Zendesk Product Manager

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Katarzyna Karpinska comentou,

Comentário na comunidade Feedback - Help Center (Guide)
Hello Jihoon! 
 
I really appreciate your reminder! The EAP for the new editor was announced back in August. This is the foundational experience that we’ll be enhancing with even more exciting features. I’d love for you to give it a try!

Exibir comentário · Publicado 19 de dez. de 2024 · Katarzyna Karpinska

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Katarzyna Karpinska comentou,

Comentário na comunidadeZendesk EAP - Article Multiplacement

Tiffany Maberry , no, that't the beauty of the multiplacement. The article is updated only once on the admin side and all of the placements of it (HC Ids) are populated with the change after publishing.  

Exibir comentário · Publicado 11 de nov. de 2024 · Katarzyna Karpinska

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Katarzyna Karpinska comentou,

Comentário na comunidadeZendesk EAP - Article Multiplacement

Christiane Umphrey , hmm… I don't see Account settings on the screenshot you've provided. I believe it might be connected to you permission level, you probably need to be an Admin in Support to see these settings and enable the account assumption

Exibir comentário · Publicado 11 de out. de 2024 · Katarzyna Karpinska

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Katarzyna Karpinska comentou,

Comentário na comunidadeZendesk EAP - Article Multiplacement

Hi HS Richardson we have introduced alphabetical sorting of sections in the module, which I hope will help with the randomness :) 

Gill Harris , we are logging every feedback we are receiving, and yours also have been noted. We are still working on stabilizing the visibility of sections in the panel and will come back to you as soon as we have a fix. 

 

Exibir comentário · Publicado 10 de out. de 2024 · Katarzyna Karpinska

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Katarzyna Karpinska comentou,

Comentário na comunidadeZendesk EAP - Article Multiplacement

Jay Lee I'm curious to understad more about what you experience when you say ‘section doesn’t work'? Would it be possible for you to describe how what do you do when it happens and what do you mean in detail by ‘doesn’t work'?

 

Exibir comentário · Publicado 10 de out. de 2024 · Katarzyna Karpinska

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Katarzyna Karpinska comentou,

Comentário na comunidadeZendesk EAP - Article Multiplacement

Andrew Schreiner Thank you for raising the issues you have with with article multiplacement. My team and I are working on fixing issues related to choosing sections, and I believe that your 3rd point should be improved by now. 

 

Exibir comentário · Editado 10 de out. de 2024 · Katarzyna Karpinska

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Katarzyna Karpinska comentou,

Comentário na comunidadeZendesk EAP - Article Multiplacement

Hi Tiffany, yes that's expected current behaviour of the feature. Each placement = new help center article ID, and that means that it'll have a separate URL. A separate ID is needed for e.g. tracking comments and up/downvotes on individual placements. 

Can you tell us if you'd expect a different behavior? And if so, why would a different behavior be important for your use case.

Exibir comentário · Publicado 10 de out. de 2024 · Katarzyna Karpinska

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Katarzyna Karpinska comentou,

Comentário na comunidadeZendesk EAP - Article Multiplacement

Hi Laura, thank you for raising this issue. We've introduced a breadcrumb info under the section title. Hope this will make the search and navigation easier :) 

Exibir comentário · Publicado 09 de out. de 2024 · Katarzyna Karpinska

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Katarzyna Karpinska comentou,

Comentário na comunidadeZendesk EAP - Article Multiplacement

Hi Kelly, thank you so much for raising this issue, would you be possible for you to grant us a temporary assumption rights so that we can dig into this problem? =

Exibir comentário · Publicado 09 de out. de 2024 · Katarzyna Karpinska

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Katarzyna Karpinska comentou,

Comentário na comunidadeZendesk EAP - Article Multiplacement

Christiane Umphrey , thank you so much for reporting this issue. May I ask you to enable assumption on your account so our engineering team can check what's happening in the background? You can read about granting temporary access here.

Exibir comentário · Publicado 08 de out. de 2024 · Katarzyna Karpinska

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