Katarzyna Karpinska
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Katarzyna Karpinska comentou,
Hi Allison B. What you are describing sounds really worrying. Would you mind submitting a ticket with our support with more information so we can look at your specific case more in detail?
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Katarzyna Karpinska comentou,
Ricardo Pereira, you might be referring to this comment. You are correct in saying that this is a complicated problem for us to solve but the development of this feature is actually already ongoing...
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Katarzyna Karpinska comentou,
Diane Risoldi, this improvement is not on our most immediate roadmap at the moment.
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Katarzyna Karpinska comentou,
Hi Joe Conti, We've done extensive research in this area in the last few years and it shows that most of our customers need a way to create one article and place it in different sections and brands...
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Katarzyna Karpinska comentou,
Hi Rich Talbot, No, it's not live. Unfortunately, we had to reprioritize our work last year and did not have time to look into this improvement. We don't have a timeline for when it will be picked...
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Katarzyna Karpinska comentou,
We've experimented a little bit with the Fancybox plug-in to see if there is any way to make it work without the image name. This is by no means an official solution but rather a suggestion on what...
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Katarzyna Karpinska comentou,
No, unfortunately, it isn't. Macros are used in Support not a Guide so it's all a little outside of my expertise but I did a quick search and found this bit about formatting in macros. If you'd lik...
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Katarzyna Karpinska comentou,
Hi Jared Pease Just to clarify, are you talking about the article editor in Guide Admin? If so we do have all the features that you've listed (and more). You can check the article toolbar reference...
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Katarzyna Karpinska comentou,
Hi again :) Architecturally, article multiplacement is a big and hairy undertaking for me and my teams. We spent a good part of last year on backend changes that will enable it and we hope to see t...
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Katarzyna Karpinska comentou,
Hi Kyle Clark, As I stated before I'm sorry for all the inconvenience caused. However, I'd like to point out that the HTML of the articles is not a Zendesk-supported public-facing API. We need to c...