Kate L
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Votos em atividade por Kate L-
Hi Yaniv, Sorry for the delay. Can you confirm if you tried using it in the Trigger's action as shown below? I tried replicating this in our test account and it works fine:
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Hi Chris, For starters, you can check this Explore recipe on getting the percentage of calls answered in a specific timeframe by creating a standard calculated metric like this example below: IF ((...
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Hi Chris, Apologies for the delay in getting back to you. Are you trying to pull a report for calls received within the 20-second timeframe? If not, can you confirm what exactly are you trying to a...
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Hi Dana, While we have option to report on user data in Explore, if you are simply after pulling a list of your agents with their tags, you can also use the Search Users API end-point to get a list...
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Glad to hear that you have managed to find a workaround as well, Mary. In line with the Draft articles, this isn’t currently available in Explore. There is no existing feature request for this func...
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Hi Mary, Thanks for reaching out! You can definitely use the metric COUNT(Articles published) to show the number of articles that were published, however, getting the number of draft articles is no...
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Hi Aaron, Thanks for sharing your use case. Looking at your formula, it is likely expected to get multiple weeks since you are using the Ticket Updated - Date attribute. This attribute would show a...
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Hi Sydney, I created a sample query in my test account and I did see that the Sum Totals stay in the same position. I have created a ticket on your behalf so we can look into your query further.
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Hi CJ, Apologies for the delay here. I have created a ticket on your behalf so we can look into your query further.